Use tags to organize events, reports, and shop filters
Tags help staff and shop pages group offers consistently.
Create a tag
- Open Settings > Tags.
- Select Create.
- Enter Name.
- Select Should this tag be publicly visible? only when customers should see the tag, for example as a Category filter in the online shop.
- Select Create.
A tag you create directly in an offer's Tags field is private. To make it public, open it under Settings > Tags.
Apply tags to offers
Open an event, event template, admission, or product. In the details area, use Tags to add the relevant tags, then save. For products, Tags is on the Online display tab.
Use tags in shop and reports
| Use | How tags help |
|---|---|
| Shop filters | Offer lists can show tagged offers; public tags appear as categories. |
| Back-office lists | Staff can filter large offer lists by campaign, location, or season. |
| Reports | Tags help compare related offers without relying only on names. |
| Support | Agents can identify hidden, partner, seasonal, or member-only offers. |
Expected result
Tagged offers appear in the intended back-office filters, report filters, and customer-facing shop lists when those lists are configured to use tags.
Troubleshooting
| Problem | What to check |
|---|---|
| Tag does not appear in shop | Public visibility, page builder filter setup, offer visibility, and published state. |
| Tag is missing from an offer | The offer was not saved after selecting the tag. |
| Report includes too much | Use a more specific tag or combine with date, location, or sales channel filters. |
