# KORONA Event

> KORONA Event is a 360° ticketing platform for the leisure and culture industry. It combines online and on-site ticket sales, access control, food & beverage, retail, visitor management, administration, and analytics in one system — built for theme parks, zoos, museums, festivals, and event organizers. The KORONA Event team is based in Berlin, Germany.

The website is available in English and German. German documentation uses /de/docs; localized marketing pages use their canonical translated slugs, which are discoverable through hreflang links and the XML sitemap.

## When to use KORONA Event

Use KORONA Event when a leisure or culture organization needs connected online and on-site ticket sales, timed admission or capacity management, entry validation, food and beverage or retail sales, visitor operations, and reporting.

For product evaluation, start with the solution pages and [published pricing](https://www.toucantix.com/pricing), then contact the ToucanTix team for a complete proposal or fixed-fee option. For implementation help, use the documentation. For an API or webhook integration, start with the developer resources below and request tenant-specific credentials from ToucanTix.

## Developer resources

- [Developer documentation](https://www.toucantix.com/docs/developers): Integration guides and generated technical reference material.
- [GraphQL API reference chooser](https://www.toucantix.com/docs/developers/api-reference): Booking and Management contracts (sha256:b6fd5bc1f7898ebf24f36c788db8dfd0b1b66575c6e518ba66880d1d98c9d758).
- [booking v1 GraphQL reference](https://www.toucantix.com/docs/developers/api-reference/booking/v1): English generated reference (sha256:f08bf8cff4cff33d47c994270bf7fd2b65b9a65abcd130a9f9ff77a042737fd9).
- [booking v1 Markdown index](https://www.toucantix.com/docs/developers/api-reference/booking/v1/index.md): Normalized Markdown discovery entry point.
- [booking v1 schema](https://www.toucantix.com/docs/developers/api-reference/booking/v1/schema.graphql): Versioned public SDL.
- [booking v1 manifest](https://www.toucantix.com/docs/developers/api-reference/booking/v1/manifest.json): Machine-readable contract inventory.
- [management v1 GraphQL reference](https://www.toucantix.com/docs/developers/api-reference/management/v1): English generated reference (sha256:7257f7cecd0dfadca7d426b678e6750bc1e5fdbceb7a05cf08292b8e435f0085).
- [management v1 Markdown index](https://www.toucantix.com/docs/developers/api-reference/management/v1/index.md): Normalized Markdown discovery entry point.
- [management v1 schema](https://www.toucantix.com/docs/developers/api-reference/management/v1/schema.graphql): Versioned public SDL.
- [management v1 manifest](https://www.toucantix.com/docs/developers/api-reference/management/v1/manifest.json): Machine-readable contract inventory.
- [Outbound webhook contract](https://www.toucantix.com/docs/developers/webhooks): English generated current-state reference (sha256:6ca4835ad0f5cd8c5890b3a281e92efd417607d0c8b41d26d481164b4f912ca7).
- [Webhook contract Markdown](https://www.toucantix.com/docs/developers/webhooks/index.md): Human- and machine-readable reference.
- [Webhook contract manifest](https://www.toucantix.com/docs/developers/webhooks/manifest.json): Machine-readable current-state contract.
- [Online shop CSS contract](https://www.toucantix.com/docs/developers/shop-css): English generated customization reference (sha256:acbedf8757755452ec5b6a0348b316cf79b37fbcedc183ec7dd2105a864a2892).
- [Shop CSS contract Markdown](https://www.toucantix.com/docs/developers/shop-css/index.md): Human- and machine-readable reference.
- [Shop CSS contract manifest](https://www.toucantix.com/docs/developers/shop-css/manifest.json): Machine-readable customization contract.
- [Get API access](https://www.toucantix.com/docs/integrations/get-api-access)
- [Set up webhooks](https://www.toucantix.com/docs/integrations/set-up-webhooks)
- [Integration troubleshooting](https://www.toucantix.com/docs/integrations/integration-troubleshooting-checklist)

## Company and trust

- [About ToucanTix](https://www.toucantix.com/about-us)
- [Pricing](https://www.toucantix.com/pricing)
- [Contact ToucanTix](https://www.toucantix.com/contact)
- [Privacy policy](https://www.toucantix.com/privacy-policy)
- [Imprint](https://www.toucantix.com/imprint)

## Solutions

- [Solutions](https://www.toucantix.com/solutions): Sales, access control, food & beverage, retail, visitor management, administration, and analytics: one 360° platform for zoos, parks, and events.
- [Access Control](https://www.toucantix.com/solutions/access-control): Fast, secure entry with QR codes, RFID, or chip cards: smart access systems that eliminate queues and start the visitor experience at the gate.
- [Administration](https://www.toucantix.com/solutions/administration): Staff planning, reporting, and resource management in one system: less effort and a better overview for your leisure or attractions business.
- [Analytics](https://www.toucantix.com/solutions/analytics): Real-time data on sales, visitor numbers, and capacity utilisation: ToucanTix dashboards turn complex data into better decisions and higher revenue.
- [Food & Beverage](https://www.toucantix.com/solutions/food-and-beverage): From snack stands to restaurants: checkout, inventory, and service seamlessly connected to streamline operations and grow revenue and satisfaction.
- [Retail](https://www.toucantix.com/solutions/retail): Manage gift shops and stalls centrally: real-time item tracking, inventory tools, and intuitive checkout for parks, zoos, and attractions.
- [Sales](https://www.toucantix.com/solutions/sales): Sell tickets, products, and services on-site, online, and mobile — seamlessly integrated so you keep the overview and maximise your revenue.
- [Visitor Management](https://www.toucantix.com/solutions/visitor-management): Control visitor flows intelligently: time slots, capacity control, and segmentation for personalised experiences at parks, zoos, and events.

## Documentation

- [Documentation index](https://www.toucantix.com/docs)
- [Add a custom shop domain](https://www.toucantix.com/docs/customization/add-a-custom-shop-domain): Configure a CNAME for a branded KORONA Event shop domain, request activation, and test redirects, HTTPS, checkout, and wallet payments.
- [Add legal texts before launch](https://www.toucantix.com/docs/getting-started/add-legal-texts): Add terms, privacy policy, imprint, and withdrawal texts in KORONA Event so the shop footer, registration, account profile, and checkout show your required legal documents.
- [Add deep links from a marketing page](https://www.toucantix.com/docs/customization/add-marketing-deep-links): Build direct KORONA Event shop links to offer pages, keep them stable, and add UTM campaign parameters.
- [Add or change a customer-facing image](https://www.toucantix.com/docs/customization/add-or-change-a-customer-facing-image): Add or update KORONA Event shop, offer, voucher, and wallet pass images.
- [Add an order manually in the back office](https://www.toucantix.com/docs/back-office/add-order-manually): Create a KORONA Event order manually in the back office, add services, assign a customer, and book, reserve, or initiate payment.
- [Add a waiver to checkout](https://www.toucantix.com/docs/selling-online/add-waiver-to-checkout): Create a KORONA Event waiver, require the signature during checkout per attendee or per order, and review signed waivers on attendees.
- [Manage attendees and entry status](https://www.toucantix.com/docs/back-office/attendees-and-admissions): Use KORONA Event attendee views to prepare guest lists, check tickets and entry status, review custom answers, and export event-day data.
- [Choose the back-office color mode](https://www.toucantix.com/docs/back-office/back-office-dark-mode): Choose Light, System, or Dark for the KORONA Event back office and save the preference in your browser.
- [Switch the back-office display language](https://www.toucantix.com/docs/back-office/back-office-ui-language): Change the KORONA Event back-office UI language between English and German after sign-in or on the sign-in page.
- [Block resources for maintenance or private use](https://www.toucantix.com/docs/resources/block-resources-maintenance): Block KORONA Event resources for maintenance or private use with calendar availability entries and availability settings.
- [Build a private event registration flow](https://www.toucantix.com/docs/selling-online/build-private-event-registration-flow): Use hidden offers and direct links for unlisted registration, and add account restrictions, an allowlist, or staff approval when access must be private.
- [How capacity and availability work](https://www.toucantix.com/docs/troubleshooting/capacity-availability-model): Understand how KORONA Event computes availability from publishing, prices, sales channels, time slots, capacity, resources, and existing orders.
- [Change labels or translated shop content](https://www.toucantix.com/docs/selling-online/change-labels-or-translated-shop-content): Update KORONA Event customer-facing text and translations for online shop content.
- [Change a price after sales have started](https://www.toucantix.com/docs/selling-online/change-price-after-sales-start): Safely update event prices in KORONA Event after orders already exist.
- [Check membership benefits](https://www.toucantix.com/docs/vouchers/check-membership-benefits): Check ticket-backed customer-group benefits, subscriptions, bLoyal links, and duplicate records when a membership benefit is not applied.
- [Check payment provider setup](https://www.toucantix.com/docs/payments/check-payment-provider-setup-before-contacting-support): Check a KORONA Event payment provider connection, mode, payment-method eligibility, and domain setup safely.
- [Check ticket scan history where available](https://www.toucantix.com/docs/point-of-sale/check-ticket-scan-history): Check KORONA Event ticket scan and attendee state when a ticket will not scan.
- [Check what changed after migration](https://www.toucantix.com/docs/getting-started/check-what-changed-after-migration): Verify imported customers, tickets, passes, prices, shop state, and integrations after KORONA Event migrated data into your account.
- [Check whether a scheduled email was sent](https://www.toucantix.com/docs/communications/check-whether-a-scheduled-email-was-sent): Check KORONA Event scheduled customer emails and order history when a customer says an email is missing.
- [Understand checked in versus attended](https://www.toucantix.com/docs/point-of-sale/checked-in-versus-attended): Understand how KORONA Event records booked attendees, check-in state, and ticket entry events, and which counts appear in filters and reports.
- [Online booking or checkout is not working](https://www.toucantix.com/docs/troubleshooting/checkout-not-working): Resolve a failing KORONA Event shop checkout by using the visible message to check offer, cart, payment, and order settings.
- [Choose between an event, event template, admission, product, and voucher](https://www.toucantix.com/docs/selling-online/choose-offer-type): Decide which KORONA Event offer type—event, event template, admission, product, or voucher—fits what you want to sell.
- [Choose the right report](https://www.toucantix.com/docs/reports/choose-the-right-report): Map attendance, sold-price, revenue, order, check-in, and voucher questions to the right KORONA Event report, dashboard, export, or list.
- [Clean up duplicate customer records](https://www.toucantix.com/docs/back-office/clean-up-duplicate-customer-records): Identify duplicate KORONA Event customer records, choose the correct record for daily work, and avoid unsafe changes to order history.
- [Close or remove future time slots](https://www.toucantix.com/docs/selling-online/close-or-remove-future-time-slots): Close future KORONA Event time slots without losing existing bookings.
- [Collect customer and attendee information at checkout](https://www.toucantix.com/docs/selling-online/collect-customer-attendee-information): Create KORONA Event questions and form sections, attach them to an offer, and review the collected answers on attendees and orders.
- [Configure external analytics and consent](https://www.toucantix.com/docs/customization/configure-analytics-and-consent): Connect external analytics and conversion destinations to KORONA Event purchase events and consent, with a worked Google setup example.
- [Configure custom shop navigation](https://www.toucantix.com/docs/selling-online/configure-custom-shop-navigation): Add custom online shop navigation links and dropdowns in the Page Builder.
- [Configure product capacity and sub-products](https://www.toucantix.com/docs/selling-online/configure-product-capacity-and-sub-products): Configure KORONA Event product capacity, attendee behavior, fixed sub-products, tag-based choices, quantities, and shop presentation.
- [Configure production type overrides](https://www.toucantix.com/docs/integrations/configure-production-type-overrides): Configure how KORONA production types activate, print, or validate tickets in the KORONA Event back office and online shop.
- [Product glossary](https://www.toucantix.com/docs/getting-started/product-glossary): Learn the KORONA Event product terms used across event setup, ticket sales, operations, POS, and developer workflows.

### Glossary terms

- [Admission](https://www.toucantix.com/docs/getting-started/product-glossary#admission): An offer type for general admission without a fixed start time, or for simple timed entry when a time pattern supplies entry slots.
- [Attendee](https://www.toucantix.com/docs/getting-started/product-glossary#attendee): A person connected to an event or admission ticket. Attendee data supports check-in, attendance lists, exports, and ticket details.
- [Back office](https://www.toucantix.com/docs/getting-started/product-glossary#back-office): The administrative area where staff create offers, manage orders, configure prices, assign resources, and review operational data.
- [Booking](https://www.toucantix.com/docs/getting-started/product-glossary#booking): The reservation of one or more offers for a customer. In KORONA Event it is represented by an order and its service items, attendees, payment state, and documents.
- [Capacity](https://www.toucantix.com/docs/getting-started/product-glossary#capacity): The number of places available for an offer, which can be limited by the offer, sales channel setup, or required resources.
- [Checkout policy](https://www.toucantix.com/docs/getting-started/product-glossary#checkout-policy): A setting that controls the result and payment handling when a customer submits checkout for an offer.
- [Child event template](https://www.toucantix.com/docs/getting-started/product-glossary#child-event-template): An event template assigned to a parent. It keeps its own schedule, prices, capacity, and resources but is not shown as a separate public offer.
- [Customer](https://www.toucantix.com/docs/getting-started/product-glossary#customer): The person or organization buying through the online shop, POS, or back office.
- [Discount code](https://www.toucantix.com/docs/getting-started/product-glossary#discount-code): A customer-entered code that activates an eligible promotion. It changes pricing but is not proof of identity or access permission.
- [Event](https://www.toucantix.com/docs/getting-started/product-glossary#event): An offer with a fixed date, start time, and end time, such as a performance, tour, workshop, or other time-bound activity.
- [Event template](https://www.toucantix.com/docs/getting-started/product-glossary#event-template): Reusable setup for an event that can happen repeatedly, including shared description, prices, sales channels, and resource requirements.
- [External coupon limit](https://www.toucantix.com/docs/getting-started/product-glossary#external-coupon-limit): A KORONA Event record that validates an externally managed code and counts reserved and completed redemptions. It does not create the discount itself.
- [Gross price](https://www.toucantix.com/docs/getting-started/product-glossary#gross-price): The customer-facing amount including applicable sales tax. For synchronized products, the commercial amount is maintained in KORONA.studio and displayed in KORONA Event.
- [Hidden from shop](https://www.toucantix.com/docs/getting-started/product-glossary#hidden-from-shop): A state in which an offer is not listed or searchable in the online shop. Direct-link availability can still depend on other setup.
- [Inquiry process](https://www.toucantix.com/docs/getting-started/product-glossary#inquiry-process): A workflow that asks available staff members whether they can accept a resource assignment before allocation is confirmed.
- [Invoice](https://www.toucantix.com/docs/getting-started/product-glossary#invoice): The financial document for an order. Its payment state shows whether payment or refund work is still required.
- [Offer](https://www.toucantix.com/docs/getting-started/product-glossary#offer): Something customers can buy or reserve. An offer can be an event, event template, admission, product, or voucher.
- [Online shop](https://www.toucantix.com/docs/getting-started/product-glossary#online-shop): The customer-facing sales channel where customers browse offers, select tickets, enter checkout details, and complete payment or confirmation.
- [Order](https://www.toucantix.com/docs/getting-started/product-glossary#order): The main sales record containing the customer, selected offers, quantities, prices, payment state, invoices, tickets, and documents.
- [Order channel](https://www.toucantix.com/docs/getting-started/product-glossary#order-channel): A classification stored on an order to identify how it entered KORONA Event and support routing, reporting, and defaults such as point of sale or payment method.
- [Parent event template](https://www.toucantix.com/docs/getting-started/product-glossary#parent-event-template): An event template that acts as one customer-facing offer for its own availability and the availability of its child event templates.
- [Point of sale (POS)](https://www.toucantix.com/docs/getting-started/product-glossary#point-of-sale): A configured selling endpoint or order origin. It can represent a till or kiosk, the online shop, or a back-office or telephone ordering flow.
- [Price](https://www.toucantix.com/docs/getting-started/product-glossary#price): A selectable buying option shown to customers or staff, such as adult, child, reduced, group, member, or add-on pricing.
- [Price category](https://www.toucantix.com/docs/getting-started/product-glossary#price-category): The customer-facing label for a price, such as adult, child, reduced, or group.
- [Product](https://www.toucantix.com/docs/getting-started/product-glossary#product): A sellable item such as merchandise, an add-on, or another extra. Products can also be attached to event prices.
- [Production type](https://www.toucantix.com/docs/getting-started/product-glossary#production-type): A KORONA configuration assigned to a product that controls which production action runs and when it runs.
- [Promotion](https://www.toucantix.com/docs/getting-started/product-glossary#promotion): A pricing campaign that grants a discount or other benefit when its KORONA.studio Couponing rules are satisfied.
- [Published](https://www.toucantix.com/docs/getting-started/product-glossary#published): A state that allows an offer to appear in the online shop once its publishing date and other sales rules permit it.
- [Refund](https://www.toucantix.com/docs/getting-started/product-glossary#refund): The financial return of money through the payment method or provider. A refund is separate from canceling an order or invalidating a ticket.
- [Required resources](https://www.toucantix.com/docs/getting-started/product-glossary#required-resources): The event area where staff define which resources are needed, how many are needed, and when they are reserved.

### Canonical option sets

- [Checkout policies](https://www.toucantix.com/docs/selling-online/configure-your-shop#checkout-policies): Checkout policy controls the operational result created when a customer submits the cart.
- [Event resource allocation states](https://www.toucantix.com/docs/resources/review-resource-allocation-day#event-resource-allocation-states): The event-level allocation state summarizes the resource requirements that currently determine whether an event is ready.
- [Invoice payment states](https://www.toucantix.com/docs/payments/order-payment-invoice-states#invoice-states): Invoice payment state describes what payment or refund work remains for one invoice.
- [Order payment states](https://www.toucantix.com/docs/payments/order-payment-invoice-states#payment-states): Order payment state summarizes whether money is still due, settled, or requires refund work.
- [Order states](https://www.toucantix.com/docs/payments/order-payment-invoice-states#order-states): Order state describes the operational progress of an order; read payment and invoice state separately.
- [Payment methods](https://www.toucantix.com/docs/payments/payment-setup-overview#payment-methods): This matrix shows payment methods recognized by each KORONA Event payment-provider integration. Supported does not mean enabled for every merchant: account, country, currency, device, sales flow, provider approval, and feature availability can still restrict a method.
- [Production type methods](https://www.toucantix.com/docs/integrations/configure-production-type-overrides#production-type-methods): The complete KORONA production-method catalog. The guidance describes KORONA POS behavior. KORONA Event stores and displays every method override, but local fulfillment currently interprets only ticket activation, printing, and validation methods; selecting another method does not make KORONA Event…
- [Production type triggers](https://www.toucantix.com/docs/integrations/configure-production-type-overrides#production-type-triggers): The complete KORONA trigger catalog. The guidance describes KORONA POS timing. KORONA Event stores and displays every trigger override but does not currently use the effective trigger to schedule local fulfillment; selecting a payment trigger is not a payment-safety control in KORONA Event.
- [Resource requirement allocation states](https://www.toucantix.com/docs/resources/review-resource-allocation-day#resource-requirement-allocation-states): The requirement-level allocation state shows the progress of one required role, room, staff member, or equipment slot.
- [Ticket states](https://www.toucantix.com/docs/payments/order-payment-invoice-states#ticket-states): Ticket state describes whether a ticket is ready, usable, consumed, restricted, or no longer valid.

## Case Studies

- [KALISTO Zoo: From manual processes to a modern 360° platform with ToucanTix](https://www.toucantix.com/case-studies/kalisto-tierpark): Learn how KALISTO Zoo eliminated manual processes, reduced waiting times and integrated all operations into one 360° platform with ToucanTix.

## Blog

- [The Cancellation Button Starting June 19, 2026: What Leisure Service Providers Need to Know Now](https://www.toucantix.com/blog/cancellation-button-2026-recreational-service-providers): Starting June 19, 2026, the requirement to provide a cancellation button (§ 356a BGB) will take effect. When does this apply to leisure service providers, what must the button do, and what are the key considerations?
- [Smart dining in the park: How digital catering processes eliminate waiting times, increase throughput and boost average receipts](https://www.toucantix.com/blog/smart-dining-in-the-park-how-digital-catering-processes-eliminate-waiting-times-increase): How self-order, KDS and menu engineering eliminate wait times, double throughput and increase average ticket by 30%. The practical guide for modern park F&B operations.
- [Ticketing reimagined: Omnichannel, self-service, and OTA power as a springboard for increased revenue](https://www.toucantix.com/blog/ticketing-reimagined-omnichannel-self-service-and-ota-power-as-a-springboard-for-increased): How attractions use ticketing strategy to manage visitor flow, sell bundles, and increase per-cap revenue up to 35% through self-service & slot management.
- [Self-ordering for food and beverages in amusement parks, integrated with ticketing and retail](https://www.toucantix.com/blog/self-ordering-for-food-and-beverages-in-amusement-parks-integrated-with-ticketing-and-retail): Self-ordering systems revolutionize F&B operations in amusement parks and zoos. Discover how COMBASE's KORONA software offers seamless integration with ticketing and retail.
- [More visibility, more visitors: How a smart ticket shop improves your SEO ranking](https://www.toucantix.com/blog/more-visibility-more-visitors-how-a-smart-ticket-shop-improves-your-seo-ranking): Learn how a modern ticket shop can drive long-term organic traffic through SEO. Discover strategies like clean URLs, event landing pages, multilingual content, and faster conversions.
- [Ticketing meets content - how to increase reach and sales via social media and campaigns](https://www.toucantix.com/blog/ticketing-meets-content-how-to-increase-reach-and-sales-via-social-media-and-campaigns): Learn how to combine storytelling, social media, and ticketing to increase reach and conversions. Discover practical tips for seamless shop integration and higher sales.
- [Leveraging platform diversity: How to flexibly integrate your ticket shop and make it visible everywhere](https://www.toucantix.com/blog/leveraging-platform-diversity-how-to-flexibly-integrate-your-ticket-shop-and-make-it-visible): Discover how to embed your ticket shop across multiple platforms for maximum visibility and sales. Learn proven methods, from standalone shops to deeplinks, to boost reach, conversion, and flexibility.
- [Systematic upselling -> How to increase the basket value per visitor](https://www.toucantix.com/blog/systematic-upselling-greater-than-how-to-increase-the-basket-value-per-visitor): Learn how strategic upselling in your online ticket shop can increase revenue per visitor with smart add-ons, without disrupting the booking experience.
- [Selling instead of just managing: What makes a powerful online ticket shop today](https://www.toucantix.com/blog/maximum-success-in-online-ticketing-part-1): Transform your venue's ticket shop from basic booking to powerful sales channel. Learn how modern ticketing drives 42% higher conversions and builds customer loyalty.
- [More experience, more revenue – How amusement parks use visitor data for targeted marketing and offer management](https://www.toucantix.com/blog/understanding-visitor-flows-part-4): How theme parks use ticket scanning and visitor data for targeted marketing, increased revenue, and higher customer satisfaction. Real examples inside.

## Company

- [Contact](https://www.toucantix.com/contact)
- [About Us](https://www.toucantix.com/about-us)
- [Product updates](https://www.toucantix.com/product-updates): Changelog of new KORONA Event features.
- [Book a demo](https://www.toucantix.com/contact): Free product demo with the KORONA Event team.