KALISTO Zoo: From manual processes to a modern 360° platform with ToucanTix KALISTO Zoo: From manual processes to a modern 360° platform with ToucanTix
How a family-friendly zoo in Kamp-Lintfort is optimising its processes and eliminating waiting times with ToucanTix
Where humans and animals come together
KALISTO Zoo
In the heart of Kamp-Lintfort’s Zechenpark, KALISTO Zoo offers families a special experience: visitors can enter most of the enclosures and get up close to the animals – from meerkats and alpacas to goats and sheep. The KALISTO café rounds off the visit with food and drink and a cosy atmosphere.
In addition to daily operations, the team led by managing director Stephanie Winkendick organises a diverse programme of events: children’s birthday parties, alpaca walks, holiday programmes and themed evenings make KALISTO more than just a zoo.
The challenge
When the system can no longer keep up
With growing success, the limitations of the previous system became apparent. The various business areas – zoo admission, catering, event bookings and adventure offers – needed a flexible, integrated solution.
The daily problems:
- Time-consuming administration: Manual processes for billing and daily closing took up valuable time
- No transparency: Lack of real-time overview of sales and visitor flows
- Rigid solution: The provider was unable to respond to change requests – new events were complicated to implement
- Cumbersome interfaces: Working with the tax advisor was made difficult by the lack of export functions
Our previous system was not very flexible and involved a lot of manual work. Above all, the back office was not user-friendly and evaluations were only possible to a limited extent.
The objective
Future-proof and easy to use
The requirements:
- Intuitive operation for the entire team
- Integrated solution for ticketing, cash register and catering
- Independent event management without external support
- Clean accounting interface
- Expandable for additional locations
We wanted to significantly simplify our processes and find a solution that is sustainable in the long term and can grow with our requirements.
The solution: ToucanTix
powered by COMBASE
KALISTO chose ToucanTix, the 360° platform specifically designed for leisure and cultural institutions.
It was important to us that the system be intuitive to use – both at the cash register and in the back office. We also wanted to be able to create events ourselves and have a clean interface for our tax advisor.
ToucanTix in use
Online ticketing
Sell tickets online around the clock – for day tickets and experience offers
Point-of-sale (POS) system
Intuitive operation for faster checkout processes at the entrance and for animal feed sales.
Catering integration
Seamless integration of Café KALISTO with receipt printer directly in the kitchen – no more walking back and forth.
Event management
Independent creation and management of events – from children’s birthday parties to theme nights.
Back office
Clear management and meaningful evaluations of all revenue streams
Accounting interface
Clean connection to the tax advisor – no more manual data preparation
Onboarding
Structured and practical
The introduction was accompanied and carried out step by step – from the setup of the cash register stations to event management and catering integration.
The structured implementation was very helpful. The quick response times of the support team and the practical assistance in everyday operations were particularly positive.
The results
Noticeable improvements in everyday operations
At the till
The intuitive operation enables noticeably faster checkout processes – particularly valuable during peak times on weekends and holidays.
In the kitchen
Receipt printers directly in the kitchen eliminate unnecessary walking. Orders arrive immediately and without errors.
In the back office
Access to current sales figures and visitor statistics at any time – for better planning and informed decisions.
For guests
Faster processes mean shorter waiting times – both at the cash register and in the restaurant.
For the team
Consistently positive feedback from catering and office staff on the new solution.
Processes have become noticeably faster. Our team now has a much better overview, and we are also receiving positive feedback from guests about the shorter waiting times.
Outlook
Further growth planned
KALISTO is planning the next steps:
- Activate further automation
- Gradually integrate additional event functions
- Install new cash registers at other locations
We still see a lot of potential: further automation, new event functions and additional cash registers at other locations are already planned.
Conclusion
KALISTO Tierpark shows how the right software solution can improve everyday life in leisure and cultural facilities:
- Drastically reduced manual effort
- Faster, more efficient processes
- Better overview and control
- More satisfied team
- Shorter waiting times for guests
- Future-proof basis for expansion
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