ToucanTix focuses on the leisure and culture industry: Christoph Immel takes over as CSO

Berlin, 1 June 2025 – ToucanTix GmbH has announced a new strategic direction and reinforced its management team. Christoph Immel will take up the role of Chief Sales Officer (CSO) with effect from 1 June 2025. With the appointment of this renowned ticketing expert, ToucanTix will focus its offerings specifically on amusement parks, zoos, event organisers, and cultural institutions. This step marks a significant milestone in the company's ongoing development and specialisation in ticketing and visitor management solutions for leisure and cultural institutions.

Christoph Immel is a well-known figure in the leisure and cultural sector, with over 15 years' experience in ticketing and visitor management. As the former managing director of the well-established ticketing provider Beckerbillett in Hamburg, he played a pivotal role in setting industry standards. He has a deep understanding of the specific requirements of amusement parks, museums, zoos, and event organisers, as well as the expectations of their visitors.
He is now bringing his expertise and excellent industry reputation to ToucanTix, where he will drive sales and strategic business development in the target segments.

ToucanTix bases its new offering on the proven technology of COMBASE AG. All of the company's solutions are labelled 'powered by COMBASE' and are based on the well-established KORONA software platform.
COMBASE has long been recognised for its reliability and for ensuring high levels of customer satisfaction – many of its users are real fans of KORONA products. This stable technological foundation fosters trust among customers and partners, enabling ToucanTix to provide innovative, industry-specific features. This realignment capitalises on the existing trust in KORONA solutions, combining the advantages of this platform with a targeted industry offering.

“We are delighted to have Christoph Immel on board as our new CSO. His extensive expertise in ticketing and visitor management, as well as his network in the leisure and cultural sector, will be invaluable in successfully positioning our specialised offering in these markets and reaching new customer groups,' says Douglas Ward, co-founder and CEO of ToucanTix GmbH. ‘With Christoph's support, we are underlining our commitment to providing leisure parks, zoos, event organisers, and cultural institutions with first-class, tailored solutions and services.’

‘The leisure and cultural sector is undergoing an exciting digital transformation, and ToucanTix wants to be part of it. I look forward to contributing my experience and working with the team to develop a specialised offering based on proven KORONA technology that will deliver real value to our customers,’ explains Christoph Immel, the new CSO of ToucanTix GmbH. ‘ToucanTix combines a robust, established platform with specialised industry expertise. This combination has the potential to set new standards in ticketing and visitor management, supporting leisure and cultural institutions in optimising their guest experience and processes.'

With Christoph Immel on board and a clear focus on amusement parks, zoos, event organisers and cultural institutions, ToucanTix is well placed for the future. The company plans to further expand its presence in these segments further in the coming months, working with new partners to fully exploit the digital opportunities in ticketing and visitor management. Through this strategic realignment, ToucanTix aims to become the preferred provider for leisure facilities and cultural institutions, combining the advantages of proven KORONA products with an industry-specific focus.

About ToucanTix GmbH

ToucanTix GmbH is a Berlin-based software provider specialising in innovative ticketing and visitor management solutions for leisure and cultural facilities. Building on COMBASE AG's tried-and-tested KORONA technology, the company offers tailor-made systems for amusement parks, zoos, event organisers and cultural institutions under the ‘powered by COMBASE’ label. Founded by experienced industry insiders and IT experts, with Douglas Ward as CEO, ToucanTix aims to help leisure and cultural organisations improve the visitor experience by digitising their sales and administrative processes efficiently.

About COMBASE AG

COMBASE AG is headquartered in Dresden and is the developer of the cloud-based software platform KORONA. This all-in-one solution covers POS, ticketing and merchandise management. Since its foundation in 1994, COMBASE has served customers in the retail, catering, leisure, and cultural sectors. The company enjoys an excellent reputation for the reliability of its solutions and customer-oriented service. Many customers have trusted COMBASE for decades and are enthusiastic users of KORONA products. By continuously innovating and focusing on customer benefits, COMBASE is playing a significant role in the digital transformation of various industries.

Press contact:

ToucanTix GmbH – Douglas Ward (CEO)
Meyerbeerstr. 91, 13088 Berlin
Email: [email protected]
Website: www.toucantix.com