Correct customer or invoice address details

Use this when a customer reports a wrong name, email address, or billing address, or when an invoice should have used a different address.

Before you start

• Confirm you are editing the right customer record. If the same person appears more than once, read Clean up duplicate customer records first.
• Choose the existing customer and saved address that should receive the invoice. Issuing the correction also updates that customer’s company, VAT ID, Leitweg-ID and selected saved address. These details are used for future documents. The recipient name belongs to the saved address; contact names and customer numbers remain unchanged.
• Use the recipient-correction workflow only for the name, company, department, postal address, VAT ID, or Leitweg-ID. If services, quantities, prices, taxes, or totals are wrong, follow your team's financial correction or refund process instead.
• Correct the invoice to identify the actual buyer. If the wrong company was originally recorded, you can select the correct company’s contact. Changes to VAT treatment require your team’s financial correction process.

Edit the customer record

1. Open Sales > Customers and open the customer.
2. Select Edit in the customer header to open the edit form.
3. Correct fields such as Salutation, First name, Last name, Company, Email, Telephone, Mobile, and Tax code.
4. Save. A confirmation shows that the customer information was updated.

To manage addresses, open the customer's Addresses tab. There you can select Add new address, edit an existing address, and mark an address as the default with Use as default billing address or Use as default shipping address.

Choose the address used on an order

Each order stores which of the customer's addresses it uses:

1. Open Sales > Orders and open the order.
2. In the Customer Information sidebar, change the address selected under Billing Address or Shipping Address.

If you edit the customer, contact person, or selected address after the order already exists, the order keeps its saved copy until you refresh it. The sidebar then shows The saved order address differs from the current customer address below the affected billing or shipping address. Review the current details and select Update order address before creating another invoice or delivery note. Repeat this for both addresses if both warnings are shown.

Correct the recipient on an existing invoice

You can issue an address-only correction without deleting and rebooking the order's services:

1. Ensure the intended customer and a saved address exist. Create new customers or addresses under Customers first.
2. Open Sales > Invoices and open the invoice.
3. Open the menu next to Download invoice, then select Correct invoice recipient.
4. Check Customer/contact to update. The current recipient’s existing contact is selected initially. If the wrong customer was recorded, select the correct existing contact. Check Customer number, then select the saved address to update. Review Company, the recipient name, address, VAT ID, and Leitweg-ID. Changes are saved on the selected customer and address when you issue the correction. To use a new customer, create it under Customers first; this form does not create customers.

The Leitweg-ID is the buyer reference for German public-sector e-invoices. For an address correction, the issued reference is retained. Selecting a different actual buyer loads their reference; if they have none, the previous buyer’s reference is removed. You can also correct or clear it; the change is saved on the selected customer. If the previous recipient’s customer or contact has been deleted, select an existing customer and saved address to continue. The review retains the recipient details from the issued invoice or latest correction.

1. Enter an internal Correction reason. The reason is kept in the audit trail and is not printed on the customer PDF.
2. Continue to the review and compare Current recipient with Corrected recipient, including each customer’s number. If you selected another customer, the review identifies the switch and the record that will be updated. The corrected address uses the same country-specific formatting as the correction document, so check this layout before issuing it.
3. Select Update customer and issue correction.
4. Return to the invoice page, download the latest recipient correction while signed in, and transmit it securely to the corrected recipient.

If the invoice is linked to an existing KORONA receipt, KORONA Event updates that receipt with the corrected recipient before it issues the correction document. The receipt keeps its existing identity, fiscal timestamps, items, and payments. KORONA Event updates the selected existing KORONA customer and keeps its customer ID and number. If the customer has no existing KORONA link, synchronize it before issuing the correction. If the customer or receipt update fails, no correction document is issued. External customer changes may already have reached KORONA before a receipt failure; a retry uses the same customer and receipt identities.

The correction is a new, versioned invoice PDF with the corrected recipient in the invoice header and a reference to the original invoice. If the original contains an e-invoice, its recipient details are corrected too. KORONA Event preserves the original PDF and records who issued each correction and when. Services, taxes, amounts, and payments remain unchanged.

Recipient correction is not available for draft invoices. Finalize a draft first.

How company and contact names are ordered

For company customers, KORONA Event orders the company and contact names according to the country on the billing or shipping address. This is independent of the language used on the document.

• German and Australian addresses show the company before the contact person.
• US and other addresses show the contact person before the company.
• Individual customers remain person-first.

The company, contact person, department, and care-of line are each shown no more than once when they are available.

Expected result

The customer record shows the corrected details, and new emails go to the corrected address. After you select Update order address for each stale billing or shipping address, newly generated company invoices and delivery notes use the refreshed recipient details and the destination country's name order. Recipient corrections use the same ordering. If you issued a correction, the authenticated invoice page shows its staff-only document history and latest correction, while the public invoice link, original PDF, and all financial data remain unchanged. When the invoice has a linked KORONA receipt, that existing receipt also uses the corrected recipient.

Troubleshooting

Related articles

• Clean up duplicate customer records
• Orders and invoices
• Resend a confirmation email or ticket
• How orders, payments, invoices, and tickets fit together