Sell and redeem a voucher

Use vouchers when customers buy value or a ticket product that can be redeemed later.

Voucher configuration is split between two systems. KORONA.studio owns the commercial configuration; the KORONA Event back office owns the customer-facing presentation and publication in the shop.

Before you start

Confirm with the person who manages KORONA.studio:

whether the voucher is a value voucher or a single-purpose voucher
its value, validity, and eligible products or offers
whether it is sold online, at the POS, or both
the product, price, tax, voucher number rules, and POS behavior
which payment and confirmation emails should be used

The KORONA.studio integration must be active and synchronized. You need Studio access to change voucher type, value, validity, or eligibility, and back-office access to edit the customer-facing content.

Choose the voucher configuration in KORONA.studio

Create and maintain the voucher configuration in KORONA.studio. KORONA Event imports it when the voucher package is active for the KORONA account.

Configuration	Benefit and use
Value voucher	Applies a monetary balance against an order total, up to the remaining voucher value. Useful for flexible gifts.
Single-purpose voucher	Redeems only against the eligible products configured in Studio. Useful for a named experience, ticket product, or controlled offer.

Choose the type based on what the customer is promised. A value voucher gives the recipient flexibility; a single-purpose voucher gives the operator tighter control over what can be redeemed.

Configure the commercial fields in Studio, including value or eligible product, validity, price and tax setup, and POS behavior. Do not try to correct these fields in the KORONA Event back office.

After saving in Studio, wait for the next synchronization or open Admin > Integrations and run Synchronize when an immediate import is required. See Connect KORONA.studio.

Edit the voucher presentation in the back office

In the back office, open Services > Vouchers.
Open the voucher configuration imported from KORONA.studio.
Enter the customer-facing Name and Description.
Add an image if the shop should show one.
Configure checkout policy only when the voucher should behave differently from the shop default.
Open Customer communications to add customer information, attachments, or scheduled emails when needed.
Save the voucher.

Review the canonical checkout policy options before overriding the shop default.

Voucher editor in the back office — Use the voucher editor to review customer-facing name, description, image, checkout behavior, and publish state before selling vouchers.

Make the voucher sellable

Publish the voucher only after checking:

the imported type, price, value, validity, and eligible products match KORONA.studio
the voucher is visible on the intended shop page or POS offer list
the voucher is not archived or hidden unintentionally
its customer-facing name, description, image, communication, and confirmation output are clear

The voucher's presence at a KORONA POS depends on the Studio/POS setup. Its presence in the online shop depends on its imported state, back-office publishing, and the shop page or page-builder offer list.

Test purchase and redemption

Buy the voucher through the same channel customers will use.
Confirm the order, payment state, and voucher code or document.
Open the public shop redemption path.
Enter the voucher code.
Select the redeemable offer, date, time, and quantity.
Confirm that the voucher value or entitlement is applied before checkout is completed.

Online shop voucher redemption page — Use the redemption flow to confirm the voucher code is accepted and applied to the intended customer purchase.

Expected result

The customer can buy a voucher, receive the correct voucher output, enter the code during redemption, and see the expected value or entitlement applied to the new order.

Troubleshooting

Problem	What to check
Voucher is missing from the shop	Sales channel, page builder offer list, publishing, hidden state, price, and voucher page activation.
Voucher code is not accepted	Code spelling, expiration, redeemed state, payment state of the original order, and whether the voucher belongs to this shop.
Redemption adds the wrong item	Eligible product in KORONA.studio, redeemable offer, required options, date/time selection, and cart contents before applying the code.
Voucher value is not deducted	Voucher state, value, selected offer eligibility, payment failure, duplicate cart rows, and whether the voucher was already consumed.
POS cannot redeem the voucher	KORONA.studio voucher/POS setup, synchronization, voucher recognition, and whether the voucher type is supported at that POS.