Recover from a connection interruption in the back office

Use this when the back office shows Connection interrupted. KORONA Event could not reach the server, so the requested page could not finish loading.

Retry the page

1. Confirm that the device is connected to the internet.
2. Select Retry.
3. Wait for the current page and its latest data to load.

If the interruption happened immediately after you saved or submitted something, check the relevant record after the page reloads before repeating the action.

If the connection does not recover

1. Open another website to check whether the device can reach the internet.
2. If possible, try another network or a different supported browser.
3. If you use a company network, VPN, firewall, or browser security extension, ask your IT team to confirm that KORONA Event is allowed.
4. Contact KORONA Event support if only the back office remains unavailable. Include the Reference ID from the message and the exact date, time, and timezone.

Expected result

The back office reloads the current page and displays the latest available data.