Back Office Operations
Run daily operational workflows in the KORONA Event back office.
25 articles
How-to guides
- Change a finalized order Edit a finalized order, complete the payment or invoice adjustment, and keep existing tickets valid while changes are pending.
- Manage attendees and entry status Find attendees, check ticket and entry state, review customer details, and prepare exports for event-day operations.
- Handle no-shows Decide what to do when a customer does not attend and keep reporting, payments, and capacity clear.
- Process a cancellation or withdrawal request Review an order, decide whether cancellation or withdrawal applies, and record the result safely.
- Understand German statutory withdrawal exclusions Understand how the German statutory withdrawal settings affect the customer flow and what staff should verify before giving advice.
- Filter events, orders, customers, invoices, and attendees Use list filters to narrow event, sales, customer, invoice, and attendee lists.
- Manage company customers, contacts, and addresses Create a company customer, manage its contact persons and primary contact, and control the recipient details used on documents.
- Search for orders by receipt, ticket, or customer Find the right order when a customer gives a receipt number, ticket number, name, or email.
- Clean up duplicate customer records Compare similar customer records, choose the correct record for daily work, and avoid unsafe changes to order history.
- Choose the back-office color mode Choose Light, System, or Dark for the back office and control when it follows your device settings.
- Manage guest customers and KORONA synchronization Identify guest checkout records, convert them when needed, and understand KORONA synchronization and export holds.
- Review customer consent records Distinguish account-level acceptance from proof recorded during an online shop checkout.
- Use compact back-office navigation Resize or collapse the desktop navigation to make room for your work while keeping destinations and account actions available.
- Restore an archived event, product, voucher, or resource Find archived setup records and restore only the item that should become usable again.
- Switch the back-office display language Switch the KORONA Event back-office interface between English and German from the user menu or the sign-in page.
- Add an order manually in the back office Create an order for a customer in the back office, add services, choose the customer and payment method, and finish with the right booking action.
- Add a custom domain Point a branded subdomain to KORONA Event account services, POS, or an online shop, assign it in the backoffice, and verify it before launch.
- Resend a confirmation email or ticket Resend the last order email, download tickets or the invoice for a customer, and check the order history when an email did not arrive.
- Help a customer with Apple Wallet ticket updates Understand pilot ticket updates, older passes, and recovery when a Wallet ticket is out of date.
- Move or rebook an order to another date Move a booked service to another time slot or event with the change actions on the order, or rebook by canceling and creating a new order.
- Correct customer or invoice address details Fix customer details, choose the billing address used on an order, or issue an address-only correction for an existing invoice.
- Find an auto-canceled or abandoned order Locate orders the system canceled or expired automatically, read the history entry that explains why, and check for a later successful attempt.
- Ask a customer to complete and pay for an order Start a secure customer workflow from a back-office order so the customer can provide required details, accept legal documents, and pay when applicable.
- Review configuration issues Review reported configuration problems, open affected records, and manage personal reminders without hiding unresolved operational issues.
