Sell a ticket at the counter

Use the point of sale (POS) when a customer buys from staff at the counter instead of through the online shop.

This article is written for cashiers who need a short, reliable workflow during live operations.

Before you start

Confirm:

• you are using the correct POS for the venue, shop, or event
• the event or admission is available for the POS sales channel
• the customer knows the date, time, ticket type, and quantity they want
• the connected POS receipt and payment process are ready
• the printer or ticket output process is ready, if tickets or receipts are printed
• you know what to do if payment is interrupted

If the event is not visible at the POS, ask a supervisor to check event prices, sales channels, date, capacity, and POS setup before creating a workaround.

Start a new sale

In the POS, select Offers or Agenda.

Use Offers when you know the item the customer wants. Use Agenda when you are selling from a day or event schedule.

If you are in an existing order, use New sale before starting the next customer unless your local process says to add to the current order.

Find the event or admission

Search or browse for the event, admission, product, or voucher.

The Offers list describes availability at the level it can guarantee:

• A fixed event or an admission without selectable start times can show its exact remaining spaces.
• A recurring offer with selectable start times shows Varies by start time. Select the offer and a start time to see the exact remaining spaces for that occurrence.

The Upcoming view omits completed fixed events. Sold-out upcoming events remain visible so staff can handle approved returns, replacements, or overbooking workflows; follow your supervisor's policy before selecting a sold-out event.

Use the date controls when the sale is not for an upcoming time:

• Select All of today to include every event today, including times that have already passed.
• Select Choose date to show the offers for one calendar date. You can select a date up to seven days in the past.
• Select Upcoming to return to current and future offers.

The All of today view does not use live availability to filter the list, so completed occurrences remain available for correction workflows. The selected date follows a recurring offer into its time selection. Past dates are shown without live availability because current capacity and sales windows no longer describe the historical date. Confirm the intended date and time and check for an existing sale before continuing.

For timed offers, select the correct date and start time. Selecting the start time opens price selection immediately. The price step uses the selected occurrence, so a future occurrence can show different configured prices or early-booking adjustments from a same-day occurrence. Watch for visible POS states such as:

If a day has more start times than the POS initially displays, select Show more times to reveal the next group. Repeat this until the required start time appears.

Select price and quantity

On the price step, choose the correct Price category and enter Quantity.

If the customer buys different ticket types, add each price category separately. Review the selected quantities before continuing.

If the POS shows Min {min}, max {max}, keep the quantity within that range.

Add the ticket to the receipt

Review the ticket selection:

• event or admission name
• date and time
• Price category
• Quantity
• total price
• customer or attendee details, if required

Select Add to receipt.

The ticket line should return to the connected POS receipt or order flow. Do not start a second sale until you know whether the first sale was added to the receipt.

Take payment

Take payment using the local POS process and payment method.

When a previously reserved order is paid at the KORONA POS, the till sends the finalized receipt back to KORONA Event. Importing that receipt changes the order from Reserved to Booked and records the payment as settled. Wait for that result before repeating the payment or changing the order manually.

While the receipt is being imported, the order shows Receipt payment is being processed. Keep the order open. The POS refreshes the totals and payment state automatically until processing succeeds or fails. When processing succeeds, the message disappears and the refreshed order shows the imported result.

If the order shows Receipt processing failed:

1. Do not take the payment again or settle the order manually.
2. Record the Support reference. Expand Technical details when a supervisor or support asks for the error text.
3. If Retry processing is available, select it to retry the existing receipt import. This action does not take the payment again. If the action is not available, contact support with the Support reference instead.
4. Keep the order open and wait for the processing message to disappear before checking the order and payment result.

If payment fails, times out, or is canceled:

1. Check whether the receipt or order still exists.
2. Check whether any payment state changed.
3. Do not create a duplicate order until you know whether the first attempt was completed.
4. Ask a supervisor to check Orders if the customer may have been charged.

Provide tickets and receipt

Depending on setup, tickets may print, be attached to a receipt, be available for pickup, or be sent through a confirmation email.

Before the customer leaves, confirm:

• ticket quantity matches the sale
• ticket date and time are correct
• ticket number or QR code is present when entry scanning is used
• receipt output is complete
• any pickup or reprint instructions are clear

Use Orders to find the order again if you need Reprint, Reprint tickets, Partial pickup, or order inspection.

Expected result

The counter sale is complete when:

• the receipt contains the correct ticket line
• payment is complete or the expected invoice workflow was used
• the customer received the expected ticket, confirmation, or receipt
• the order shows the correct event, date, time, price category, quantity, payment state, and POS context
• a reserved order paid at the KORONA POS shows Booked and settled after its receipt is imported
• the receipt-processing message has disappeared and no processing failure remains
• capacity is reduced only for ticket types that should consume capacity

Troubleshooting

Related articles

• First event setup checklist
• Create a sellable event
• Orders and invoices
• Refund or return a POS sale
• Troubleshoot availability and capacity