KORONA Event documentation overview

KORONA Event helps teams sell tickets, manage event operations, coordinate resources, and support point-of-sale workflows from one platform.

Use these docs based on the job you are trying to complete.

These guides are available in English and German. Keep the German article alongside the English article whenever documentation changes, so teams can use the same guidance in either language.

Search the documentation

Select Search docs in the website header or Search documentation on the documentation overview to search article titles, sections, and content. You can also press `Ctrl+K` on Windows and Linux or `Command+K` on macOS while viewing the documentation.

Search results can link directly to the matching section of an article. Select a result to open that section, then use the article navigation to review the surrounding guidance.

If you do not find a result:

1. Try the product term shown in KORONA Event, such as "online shop," "point of sale," "voucher," or "admission."
2. Shorten the query to the main task or product area.
3. Browse the categories on the documentation overview when you are unsure which term to use.

Search returns articles from the selected documentation language. Switch the documentation language when you want to search the English or German collection.

If you organize events

Start with the account setup guide, then use the first event checklist when you are ready to build the first sellable offer.

• Set up a new KORONA Event account for the recommended sequence from account settings through launch preparation.
• First event setup checklist for the complete first-time setup path.
• Create a sellable event when you need the event, prices, capacity, and sales channel to be ready for sale.
• Create an event template and Create a time pattern for repeated dates or start times.
• Use time pattern periods for high season, low season, holidays, or another grouped schedule.
• How sales channels and visibility work when an offer appears in one place but not another.
• Configure your shop before sending customers to the online shop.
• Review the customer checkout before launch before launch.
• How capacity and availability work before changing capacity, resources, or sales periods.
• Availability and capacity troubleshooting when customers cannot buy even though the event appears to be available.
• Build a private event registration flow when only invited customers should register.

If you work in the back office

Use the back office guides for daily operations:

• Orders and invoices for order state, payment state, invoice documents, and staff follow-up.
• How orders, payments, invoices, and tickets fit together when you need to reason about document and payment states.
• Attendees and admissions for attendance lists, check-in states, and admission workflows.
• Search for orders by receipt, ticket, or customer when your team needs to find the right record quickly.
• Clean up duplicate customer records before comparing records or preparing a controlled cleanup.
• Prepare customer emails and tickets before go-live before sending real confirmations.
• Monthly finance exports for finance review and reconciliation.

Back office articles focus on repeatable operational tasks and the states you should expect after each step.

If you work with resources

Use the resource guides when staff, rooms, guides, equipment, or other resources need to be assigned to events.

• Resource user workflow explains what resource users see, how inquiries work, and how calendar visibility differs from administrator access.
• Use and read the back-office Calendar explains views, event state, resource blocks, start-time exclusions, and active periods.
• Set up equipment rental operations covers rental inventory, resource capacity, and event-day check-out/check-in workflows.

If you sell at the counter

Use the POS guides for fast workflows during live operations:

• Sell a ticket at the counter for the standard POS sale.
• Refund or return a POS sale for partial and full returns through the receipt or online provider path.
• Run front desk operations for a busy event day for sales readiness, admissions, exceptions, and end-of-day checks.
• Scan tickets at entrance for admission scanning and manual checks.
• Check ticket scan history where available when supervisors or support need to review admission history.

POS guides are written for speed and clarity. They assume the cashier is working with a customer in front of them.

If you customize the shop or integrate with the API

Use the customization and developer tracks:

• Theme and custom CSS for visual styling that belongs in the online shop.
• Launch a branded shop with tracking for branding, domains, analytics, and consent snippets.
• Configure external analytics and consent before adding tracking code.
• Developer and API documentation is a separate track. Ask KORONA Event support for API access and integration guidance.
• Integration troubleshooting checklist when an external system or credential needs investigation.

The full API reference is handled separately from product docs so it can stay generated from the live GraphQL schema.

How to read these docs

Each guide states the goal, prerequisites, steps, and expected result. Troubleshooting sections describe what to check when the result does not match the guide.

If you need product terms, use the product glossary.