Hide, unpublish, or pause an offer

Use this when an offer should stop selling or stop being visible, and you need to pick the mechanism that matches how final the change is.

None of these mechanisms cancels existing orders. Tickets that were already sold stay valid until you cancel or rebook them yourself.

Choose the mechanism

Goal	Mechanism
Remove the offer from shop listings and search	Turn on Hide from shop
Stop all customer visibility and booking, reversibly	Revert publishing
Delay the launch of a new offer	Set publishing date
Stop sales at a certain time before the start	Set Sales end on the channel rule
Retire the offer permanently	Archive

Hide the offer from the shop

Open the offer under Services and turn on Hide from shop on the offer form. The offer header shows Hidden from shop instead of Visible in shop.

A hidden offer disappears from shop listings and search, but it can still be reachable through a direct link depending on setup, and other channels such as the POS or back office can still sell it. Do not use hiding as access control — see the visibility concept article for private alternatives.

Unpublish or schedule publishing

The publishing state controls whether customers can see and book the offer at all. In the offer's action menu:

Publish now makes the offer live immediately.
Set publishing date keeps it invisible and unbookable until the date passes; the state shows Will be published on.
Revert publishing takes a published offer back offline. Customers can no longer see it in the online shop and it is not bookable, but it is not archived and can be published again later.

An offer that was never published shows Not published and does not appear in the online shop.

For events, the active Events list still shows unpublished rows and labels them Not published. The Used capacity column is an operational summary, not a promise that the event is on sale: it shows booked attendances, reserved attendances, and the lower of the event's configured Capacity and its available resource capacity.

Close the sales period

To stop new sales while keeping the offer visible for reference, open the Sales channels tab and set Sales end so sales close at the time you need, or remove the affected channel from the rule. This is the right tool for temporary operational pauses — see the related article on pausing online sales for the full decision table.

Archive the offer

Select Archive in the offer's action menu. Archiving moves the offer to the archived list and makes it no longer bookable. The action can be undone with Restore.

Archived events remain visible in the archived Events list, including events that were never published. Their publishing state remains visible there so staff can distinguish an unpublished draft from a previously published event.

Expected result

The offer stops appearing or selling exactly where intended, existing orders and tickets remain untouched, and reversible mechanisms (hiding, publishing, sales period) can be switched back at any time.

Troubleshooting

Problem	What to check
Offer is still reachable after hiding	Direct links, shop page setup, and other sales channels that remain active.
Offer is invisible but should be selling	Publishing state, Hide from shop, and the Sales start and Sales end values.
Customers with tickets ask if they are affected	Existing orders stay valid; only new sales are stopped.
Archived offer needs to come back	Open the archived list and select Restore.