Place an order in the reseller portal

Use the KORONA Event reseller portal to book on account for your organisation. The business you sell for bills you later according to your agreement. Start a booking with New order on the Overview or the Orders page.

If your agreement is missing

If the portal shows A reseller agreement is required, ask the business you sell for to add an agreement for your organisation. You can still view existing orders. After they save the agreement, choose Check again to continue booking.

If your portal uses the booking form

Some businesses use a booking form with Choose tickets and Add to cart. After New order, optionally enter Your reference and select Choose tickets. Choose the offer and quantity, complete the required booking and attendee fields, then add the item to the cart. Review the cart and select Place order. The confirmation page shows the booked order number; select View order and tickets to download the tickets. Saved drafts reopen in the same form.

For a booked order, open its details to download tickets or select Manage order for document handover and eligible whole-order cancellation. Item changes are available only when the business you sell for provides the order desk booking flow described below.

Products that require shipping

Requires shipping identifies offers that need delivery. When your order includes such a product, fill in Shipping address before choosing Place order. Enter the street and house number, postcode, city, and country. The country list contains the available shipping destinations, sorted by their displayed names. The business's own country is selected initially when shipping there is available; you can choose another destination. In the order desk, the guest name is used as the recipient; the booking form has a separate recipient field.

The address is saved with your order for delivery. If an address is incomplete or the destination is unavailable, correct it and try again. Guest names, contact details, and billing details required in the online shop remain optional for reseller bookings. Questions due before booking still need answers; eligible guest details can be added before the visit when Add these later is offered.

Choose an offer

Open Orders and select New order.
Search for an offer and select it. For recurring visits or admissions with a schedule, choose a date and time. Admissions without a schedule do not require a date or time. Dates and times use the timezone of the business you sell for.
Enter the quantities for the available price categories and complete any product choices. If an offer allows a variable price, enter the unit price in the price field.
Complete the questions due before booking. If Add these later is offered for guest details by ticket, you can leave those details until before the visit. Select Add to order. Offers without questions can be added directly from the quantity step.
Repeat for additional offers. Use Remove to remove an item from the draft, or Undo to restore it.
Optionally enter guest details and Your reference in the order summary.

Availability is checked when you add items and place the order. You cannot overbook. If availability changes, adjust the selection before trying again. For a private visit, the required resources are assigned automatically.

Find a later date

The date overview initially shows two weeks from today. Select Previous two weeks or Next two weeks to browse another period. The date range above the days shows which period you are viewing. You cannot browse earlier than today.

Select Next available date to find the first bookable day after your selected date. If no day is selected, the search starts at the beginning of the displayed period. When a date is found, it is selected. If the offer requires a time, choose one of the available times to continue with ticket quantities.

Each search checks up to 366 days. If it finds no bookable date, the message gives the range checked. Select Search further to continue beyond that range, or use the period buttons. An empty result only applies to the range checked.

With keyboard focus on a day, use Page Down or Page Up to move a week forward or back. Left and right arrows move between bookable days already displayed. You can also reach the navigation buttons with Tab and activate them with Enter or Space.

Wait for the dates to finish loading before making a selection. If loading fails, use the same navigation button again to retry.

Edit an item without choosing the offer again

Select Change beside the item. The offer and visit date/time appear on separate lines, and the editor opens with your saved quantities and answers.

For an offer with selectable visits, select Change date/time. The current date and time are selected. Choose another available date or start time, review the quantities and required questions, then select Save line. Time choices show the start time; the item summary follows the offer’s configured date/time display. A fixed event with no alternative visits shows its date/time without a date/time change action. Use Change offer to choose a different offering.

Select Cancel editing beside the editing heading or the save/continue buttons to discard the unsaved item edit. The saved item stays in the order. For booked orders, item edits still go through Review changes and Apply changes before changing the booking.

Choose included and additional products

Some offers include fixed products or let you choose products from a group. Complete each required choice and follow the minimum and maximum quantities shown. Limits can change when you change the main quantity; review your choices before continuing.

Products marked Charged separately add to the price. If a selected product offers a unit-price field, enter an amount within its allowed range. Wait for the availability check to finish, then review the total before adding the item.

Use Change on a draft item to reopen its saved choices and prices. A previously selected product may be marked No longer available. You cannot add more of it. If the configuration can no longer be used, remove the item and choose an available offer again.

After adding an item, Suggested products may appear above the offer search. Select one to open its normal booking steps, choose its quantity and add it to the same order. Suggestions are optional.

Complete guest questions and signatures

Questions may apply to the booking, each attendee, or the guest for the whole order. Complete questions due before booking before adding the item. Guest answers apply to additional items in the same order.

For an offer with several tickets, Guest details by ticket opens the first ticket's fields. Select Next ticket, Previous ticket, or a ticket heading to move between them. Where a copy control appears, you can copy that answer from the preceding ticket.

If Add these later appears, the displayed guest details are not needed to book. Select it to close the ticket forms and continue with Add to order; add the details before the visit. After booking, the order can offer Hand to the guest for open questions. If item changes are available, you can also use Change or cancel and Change to complete the line yourself.

For a file question, choose the document and wait until its filename appears. Files must be no larger than 10 MB. If an upload fails, select the file again before continuing. Use Remove beside a filename to correct a selection or replace a saved file. A required file question must still contain a file before you can save.

For a waiver, let the guest read its contents and enter the signer's full name. Use one of the signature methods offered:

Type signature: the signer enters their full name and selects the electronic-signature consent checkbox.
Draw signature: the signer signs in the signature area. Use Clear signature to try again.

Enter the minor's name when the waiver asks for it. Once the answers due before booking are complete, select Add to order. Saved signatures show the signer's name when you reopen the draft item.

Apply a discount or voucher code

Save your selected items before adding a code. Under Discount and voucher codes, enter the code and select Apply code. If a voucher is eligible for more than one item, choose the item it should cover, then select Apply code again. If an eligible product needs to be added, use the offered Add button, finish adding that product, and apply the code. If the code is refused, check the displayed error and correct the code before trying again.

Discounts and Voucher payment appear separately in the totals. Balance on account shows the remaining amount your organisation owes. You can use Remove code while the draft is still editable.

Voucher value is consumed when you select Place order. The business you sell for includes that same payment in the later invoice. Do not collect that covered amount from your customer again.

If voucher payment is still being checked, keep the order open and select Check payment status. Item changes and code removal are paused while the payment outcome is unresolved. Use Retry booking or Complete booking only when offered. If the page says the payment outcome is unresolved, contact the business you sell for before continuing; starting another order could create another payment.

Book on account

Review Sales, any discounts or voucher payment, the deduction and Balance on account, then select Place order. The remaining amount is settled on your invoice according to your agreement.

The confirmation shows the order number. Keep this page open while handing over the documents or cancelling the order. Select New order to start another booking.

Use Print tickets when tickets are available.
Vouchers are activated when you book on account; they do not wait for the settlement invoice or its payment. Use Print vouchers when activation is confirmed. If the documents are still pending, select Refresh documents.
A merchandise-only order may have no documents to print.

If voucher activation or cancellation is incomplete, check the vouchers with the business you sell for and select Retry voucher processing when offered. If the page says voucher processing could not be confirmed, contact support before trying again.

You collect payment from your customer and provide their receipt or invoice under your agreement. The settlement invoice is addressed to your organisation.

Change a booked order

On the booking confirmation, select Change or cancel. Use Change beside an item to edit its quantity, choices or answers, Cancel line to remove it, or search for an offer to add another item. Complete any required questions before continuing.

Under Discount and voucher codes, enter a code and select Stage code. If prompted to choose an eligible item, choose it and select Stage code again. A code that cannot be used shows an error instead of being staged. Use Remove code beside an existing code to stage its removal. Code changes are included in Review changes alongside item changes; they affect the order and voucher balance only after you select Apply changes. Use Undo beside a staged code change to take it back.

Some externally managed discounts and vouchers that replace an item's price cannot be changed through this review. If a code change is refused, check the displayed error and contact the business you sell for.

Guest answers apply to the whole order. Answers for a booking or attendee apply to that booking or attendee. If you remove the last file from a required question, upload a replacement before continuing.

Select Review changes. Check the changed, cancelled and new items, the price difference, the commission or reseller discount difference according to your agreement, and New balance on account. Use Back to editing to adjust your choices, or Apply changes to confirm. If you only removed items, the confirmation button is Cancel line or Cancel lines. The confirmation shows the completed change or cancellation.

Availability is checked again when you apply. You cannot overbook. If the review shows a restriction, adjust the selection before applying. Your agreement must allow changes. Submit them before the deadline, normally 24 hours before the earliest affected visit. Rescheduling checks the original and new visit dates. Ticket use also blocks changes, including use that was later reset.

Items included in an issued settlement cannot be changed in the portal. Independent items can still be changed or added. Discounts can also affect items you did not edit directly. Contact the business you sell for if changes are disabled or an affected item is past its deadline or already settled.

Use Discard to abandon edits. If you reopen an order with a saved change, Discard saved change releases the capacity held for that change and keeps the booked order.

When a change is still in progress

If the page shows Order change in progress, select Check change status. Wait for completion before starting another change. Balance is being updated means the final balance is not yet available. You can check the status of a change that already started even after the visit has begun.

Cancel the whole order

From the booked order's confirmation page:

Select Change or cancel.
Select Cancel whole order, then Review changes.
Enter a Cancellation reason, then review the amounts and any restrictions. Select Cancel order to confirm. A reason is also required if you remove every remaining item.

The page shows Order cancelled. Its tickets are no longer valid and the cancelled items remain visible in the order history.

Unused vouchers are revoked when you cancel. A used or locked voucher blocks cancellation. If voucher activation could not be confirmed, contact support before cancelling.

Whole-order cancellation checks the agreement permission and the deadline and settlement status of every active item. It is unavailable after settlement issuance or ticket use, including use that was later reset. Contact the business you sell for when the portal cannot cancel the order.

If the order changed while you were reviewing it, reload it and review the cancellation again. For individual items, follow Change a booked order.

The Change history shows recorded changes with their date, actor, quantity difference, and sales difference. Cancellation entries include the reason. Older entries may have no recorded actor. See Change or cancel an order.

Time to finish a draft

Once an order contains items, Checkout hold shows the time left to complete it when a checkout deadline applies. The portal highlights the final two minutes. The time depends on the business's configuration and can change after you edit the order.

If the hold ends, the order shows Expired. You can open its details from Orders, but you cannot continue or change it. Start a New order to check current availability and book again. Leaving an expired order open does not extend the hold. A booked order no longer shows the draft timer.