How sales channels and visibility work
Use this when an event, admission, product, voucher, price, or time slot appears in one place but not another.
A sales channel An offer rule that selects one or more points of sale and controls where, when, and with what channel-specific limit the offer can be sold. rule controls which configured points of sale A configured selling endpoint or order origin. It can represent a till or kiosk, the online shop, or a back-office or telephone ordering flow. may sell an offer, how much capacity they can use, and when sales open or close. Visibility controls whether people can find the offer through a shop or staff interface. Both must be correct before customers or staff can sell reliably.
Points of sale, sales-channel rules, and order channels
| Concept | What it controls |
|---|---|
| Point of sale (POS) | A selling endpoint. The online shop has an assigned POS, and manual staff orders use a configured back-office or telephone POS. |
| Sales channels tab on an offer | Groups one or more POS records under shared capacity and sales-period rules. An empty POS selection means all POSs. |
| Order channel | The source or origin recorded on an order. Under Settings > Order channels, it can also supply a default POS and payment method. |
These concepts are related but are not interchangeable. Changing an order channel does not make an offer sellable, and changing an offer's sales rule does not rewrite the recorded origin of existing orders.
New offers use all configured POSs and the offer's full remaining capacity by default. Create narrower rules only for restricted endpoints, reserved allocations, or different sales start and end times.
The visibility cascade
For an offer to be sellable in a channel, these checks must line up:
| Check | What must be true |
|---|---|
| Offer state | The offer is published, active, and not archived. |
| Hidden state | Hide from shop is off when the offer should be listed publicly in the online shop. |
| Sales channel | The offer rule includes the POS assigned to the shop or staff flow. An all-POS rule includes it automatically. |
| Price visibility | At least one active price is visible at that POS. |
| Channel capacity | The channel has enough allocation or uses the event capacity. |
| Sales period | The channel is inside its configured sales start and sales end window. |
| Shop page | The online shop has an active page, offer list, category, or direct link that can expose the offer. |
| POS setup | The POS can access the event, date, prices, and channel configuration. |
If a price is missing from a channel, the offer can appear but still be impossible to buy for the expected ticket type.
A sales period A rule that controls when ticket sales open and close relative to an event start, or keeps sales open until the event or admission ends. It can also limit the capacity available during that period. can keep sales open until the event or admission ends, or close them before, at, or after the event starts. Only the final period can use the default end mode or continue after the start. See Control where an offer is sold for the exact Sales start and Sales end steps.
Hidden from shop is not access control
Use Hide from shop when an offer should not appear in shop listings or search. A hidden offer may still be reachable through a direct link depending on setup.
For invitation-only or restricted registration, do not treat a direct link or coupon as access control. Use an account restriction, allowlist, or staff-approved workflow that is explicitly supported for your setup.
Common decisions
| Goal | Typical setup |
|---|---|
| Sell publicly online | Rule includes the shop's assigned POS, active public shop page, visible prices, capacity, and checkout setup. |
| Reserve tickets for counter sales | Separate rule with a Limited allocation for the counter POS. |
| Let staff create manual orders | Rule includes the back-office or telephone POS and the price is visible there. |
| Keep a setup private while testing | Keep it unpublished, hidden, or restricted until checkout and payment are tested. |
| Make only selected dates unavailable | Adjust the occurrence, time slot, sales period, capacity, or resources instead of hiding all sales. |
