Restore an archived event, product, voucher, or resource

Use this when a record was archived by mistake or must be reused.

Before you start

Confirm the item should be visible or usable again. Restoring can make it available to staff and, depending on setup, customers.

Steps

  1. Open the list where the item normally lives, such as Events, Products, Vouchers, Inventory, or Tags.
  2. Open the Archived view.
  3. Search for the item by name or number.
  4. Open the item.
  5. Select Restore.
  6. Return to the active list and confirm the item appears.
  7. Review visibility, prices, capacity, sales channels, and dates before using it.

Check after restore

AreaWhy it matters
Sales channelsRestored offers may sell again if online or POS channels are active.
DatesOld events or slots may still be in the past.
PricesOld prices may not match current sales policy.
ResourcesRequirements may block availability or reserve outdated resources.
Shop filtersTags or page lists may show the item again.

Expected result

The item moves from the archived list to the active list and can be edited or used according to its current setup.

Troubleshooting

ProblemWhat to check
Restore button is missingPermission, item type, and whether you opened the archived record detail.
Restored offer is not sellableDate, published state, prices, sales channels, capacity, and shop visibility.
Item appears online unexpectedlyHide from shop, page builder filters, and active online sales channels.

Ready to Get Started?

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