Communications and Documents
Maintain customer emails, ticket PDFs, wallet passes, and reusable communication content.
10 articles
How-to guides
- Edit an email template safely Edit subject, body, placeholders, translations, and attachments without breaking confirmation or ticket emails.
- Check whether a scheduled email was sent Review scheduled customer email setup, recipient targeting, send timing, and order history when a message is missing.
- Revert an email template variable Restore a removed or broken variable in an email subject or body.
- Create a scheduled email Set up an automated customer email that sends before or after a booking or event start, with subscription targeting and marketing consent.
- Use customer subscriptions Let customers sign up for newsletters or interest lists during registration and checkout, and use those sign-ups to target scheduled emails.
- Customize ticket PDF content Design ticket PDFs visually, edit and align content boxes, and preview unsaved changes before making a layout live.
- Customize a Wallet pass design Customize a ticket's Apple Wallet design, preview a safe copy, and choose the design for new passes.
- Use text blocks for reusable copy Create reusable text snippets with language variants and insert them into email templates, scheduled emails, and PDF templates.
