Configure membership renewal

Configure renewal when a membership or annual pass should keep its existing ticket number and gain another term when the holder renews.

Before you start

The membership product must create an attendance and use an activating production type.
Choose a published, active renewal product with a price in your tenant currency. It must not require sub-product choices or contain bundled sub-products. A separate renewal product lets you set the renewal price independently of the first purchase.
The renewal term comes from the renewal product's ticket definition, the same way validity is set when a membership is first sold. There is no separate term setting. Give the renewal product a ticket definition with a validity, for example 12 months after activation or a fixed season. Usually this is the same ticket definition as the membership product.

Configure the membership product

Open Services > Products, select the membership product and open Online display.
Under Membership renewal, select the Renewal product. Only this explicit link enables renewal; a product's name or duration does not.
Under Renewal term, check the term shown from the renewal product's ticket definition. It appears as soon as you select the product.

If a warning says the ticket definition defines no validity, assign one to the renewal product. Renewal stays unavailable until then.
If a note says the renewal product uses a different ticket definition, renewed terms follow the renewal product's definition, including its entries and gates. Check that this is intended.

Set Membership verification in the online shop. Ticket-number possession accepts the number as proof. Email verification also requires a one-time code sent to the holder's saved email address, falling back to the original order contact's address. Disabled verification prevents accountless access, so members cannot renew; the renewal section warns you until a method is chosen.
Select Update.

Clear Renewal product and select Update to turn renewal off. Renewal stays unavailable while verification is disabled. A membership can have renewal without a customer-group benefit.

Explain validity and price to holders

The existing ticket number stays the membership number. Someone else paying for a renewal does not become the owner or beneficiary.
An active membership continues right after its current term ends. For example, a membership valid until 31 October 23:59 that renews with "12 months after activation" is then valid until 31 October 23:59 the following year.
An expired membership restarts when the renewal is paid. The preview uses the current time; the final dates must be refreshed and confirmed before payment.
Dates follow the ticket definition in your tenant's time zone, exactly as on the first purchase.
The quote shows price, currency and proposed validity. It expires after ten minutes or when verification expires, whichever comes first. A changed price, ticket definition or membership validity requires a refreshed quote and confirmation; a preview never guarantees an old price.
Verifying an expired membership only lets the holder inspect it and request its renewal quote. It does not restore discounts or entry. No account is required for ticket-number or email-code verification.

When renewal is unavailable

Blocked, cancelled, revoked or exhausted credentials cannot be verified for renewal. The following cannot receive a quote:

an indefinite membership, or one that has not started
a ticket with sub-product entries
a renewal product that is unavailable or has no validity

Check the product configuration and the membership's status; do not sell an unrelated replacement to work around an unavailable quote.

A missing or expired verification should be repeated using the original ticket number. An unavailable email address must be corrected through your normal authorized contact-management process. Verification is limited to the selected membership and the current order session; it does not expose other tickets or the holder's contact details.