Explain minimum group pricing in the shop

Use this when customers ask why they cannot select one ticket from a group price.

What minimum quantity means

The Min quantity on a price row is the smallest quantity that can be selected for that price in one cart line. For example, a Group price with Min quantity 10 means the customer must select at least 10 group tickets.

Minimum quantity does not automatically combine separate customers into one group. It applies to the current cart selection.

How to set it

Open Services > Events or Event templates.
Open the offer and select Prices.
Add or edit the group price row.
Choose Price category, Product, and gross price.
Enter Min quantity and Max quantity.
Confirm Visible on the following sales channels.
Select Update prices.

What customers see

Setup	Customer impact
Min quantity is 1	Customer can buy one ticket.
Min quantity is 10	Customer must select 10 or more from that price.
Max quantity is 20	Customer cannot exceed 20 from that price in one order.
Price not visible on Online shop	Customer cannot select it online.

Expected result

The online shop and POS enforce the minimum and maximum quantity for that price.

Troubleshooting

Problem	What to check
Customer cannot select group price	Min quantity, remaining capacity, sales channel visibility, and open cart quantity.
Discount should apply across multiple orders	Use an approved coupon or staff process; minimum quantity applies per cart line.
POS behaves differently from shop	POS sales channel, active POS price row, and cashier-selected quantity.