How capacity and availability work
How capacity and availability work
Use this when an offer looks set up but customers or cashiers cannot buy the expected date, time, price, or quantity.
Availability is not one field. It is the result of several setup layers agreeing that the offer can be sold now, in the selected channel, for the selected quantity.
The availability layers
| Layer | What it answers |
|---|---|
| Publishing | Is the offer active now, or still unpublished, archived, hidden, or scheduled for later? |
| Shop or POS route | Can the customer or cashier reach the offer through the online shop page, direct link, POS, or back office? |
| Sales channel | Is the offer enabled for Online shop, POS, Back-office, or the relevant external channel? |
| Price | Is there an active price for that channel, date, quantity, and customer choice? |
| Time | Does the selected event, generated time slot, admission, or rental time exist and remain bookable? |
| Capacity | Does the offer or occurrence still have enough places? |
| Resource availability | Are required staff, rooms, guides, equipment, or other resources available for the selected time? |
| Checkout requirements | Can the customer complete required fields, waivers, legal acceptance, and payment? |
If any layer blocks the sale, the customer may see Sold out, No times available, a missing price, a disabled checkout action, or no offer at all.
Capacity sources
Capacity can come from more than one place:
| Capacity source | How it affects sales |
|---|---|
| Event or occurrence capacity | Limits the total places for one fixed event or generated occurrence. |
| Sales channel allocation | Reserves or limits capacity for one channel, such as online shop or POS. |
| Price quantity limits | Controls minimum and maximum quantities for one price row in one order. |
| Required resources | Limits sales when staff, rooms, equipment, vehicles, or other resources are not available. |
| Existing orders | Booked, reserved, and sometimes pending orders can hold places until canceled, expired, or released. |
| Exclusive event setting | One booking can block the whole event when the event is intentionally exclusive. |
When more than one source applies, the sellable quantity is constrained by the most restrictive active limit for that date, time, channel, price, and quantity.
Time-slot behavior
Repeatable events and admissions depend on generated dates or time slots. A visible template does not guarantee every date is available.
Check:
- whether the time pattern creates the expected date and start time
- whether the occurrence is in the future
- whether the sales period is open
- whether capacity or resources are available for that occurrence
- whether changing a template updates existing generated occurrences
Why back office, online shop, and POS can differ
The back office, online shop, and POS can have different sales channels, price visibility, channel allocations, permissions, and overbooking rules.
This is useful when operations reserve tickets for counter sales or staff actions, but it means a successful back-office sale does not prove the online shop or POS is configured correctly.
