Read event performance from the dashboard
Use the event dashboard for a quick operational view before deeper finance reconciliation.
Steps
- Open Services > Events.
- Open the event.
- Select Dashboard.
- Review the attendance, revenue, order, and page-view widgets, and the breakdowns by origin, price category, and start time.
- Compare the dashboard with Attendees, Orders, and Documents when totals are used for finance.
Read common totals
| Total | What to remember |
|---|---|
| Attendance count | May include paid, unpaid, reserved, or staff-created orders depending on state. |
| Revenue | Can differ from attendance because of free tickets, refunds, vouchers, and unpaid orders. |
| Orders | Counts orders, not attendees; one order can contain several attendees. |
| Page views | Counts shop page visits for the event, not attendees or sales. |
Check-in numbers are not a dashboard total; use the attendee list and its check-in state instead. Capacity is shown on the event itself and in the capacity diagnostic, not as a dashboard widget.
Expected result
You can explain event performance and know which list to open for detail.
Troubleshooting
| Problem | What to check |
|---|---|
| Revenue does not match attendees | Free tickets, refunds, vouchers, canceled attendees, and unpaid orders. |
| Capacity looks wrong | Event capacity, resource requirements, sales channel limits, and existing reservations. |
| Check-in numbers are needed | Use the attendee list and its check-in state; also review scanner coverage and late scans. |
