Configure production type overrides

Use a production type override when the same ticket should behave differently at a KORONA point of sale and in the ToucanTix back office or online shop. For example, a venue sale can validate a ticket immediately while an online sale activates it for a later scan at the entrance.

Before you start

Confirm:

• the production type and its normal method and trigger are configured in KORONA
• a KORONA synchronization has imported the production type into ToucanTix
• you have permission to update products in the back office
• you know whether online tickets should be activated, printed, or validated and when that should happen

Understand the three configurations

The Production types list shows three values for every imported production type:

• KORONA configuration is imported from KORONA and remains the configuration used at the venue.
• Back-office override is the optional method and trigger used when fulfillment starts in the back office or online shop.
• Effective back-office configuration is the result ToucanTix currently uses. It combines overrides with any fields that still use the KORONA value.

An override is stored separately from the imported KORONA configuration. A later KORONA import can update the KORONA value without removing your back-office override.

Configure an override

1. In the back office, open Settings > Production types.
2. Select the production type you want to change. The list displays its KORONA, override, and effective configuration without exposing system identifiers.
3. Compare the read-only KORONA configuration with the Back-office override.
4. In Method override, select the behavior for back-office and online fulfillment:

• Activate ticket makes the ticket ready for a later entrance scan.
• Activate and print ticket activates the ticket and also produces the ticket output.
• Validate ticket marks the ticket as used immediately and is normally appropriate only when admission happens at the point of sale.
• The other options mirror the available KORONA production methods for specialized printing, voucher, prepaid, or external-system workflows.

1. If timing also needs to differ, select a Trigger override, such as After payment. Clear the field to keep using the KORONA trigger.
2. Check Effective back-office configuration at the bottom of the page.
3. Select Save.

To remove an override, clear Method override or Trigger override. The effective configuration immediately falls back to the corresponding KORONA value.

Find products that use a production type

1. Open Services > Products.
2. Open the filter menu.
3. Select Production types, then select one or more production types.
4. Review the filtered product list. The filter can also be included in a saved view when the same group of products needs regular review.

Expected result

Venue sales continue to use the production type configuration imported from KORONA. Fulfillment started by the back office or online shop uses the effective back-office configuration, and future KORONA imports do not remove the override.

Troubleshooting

Related articles

• Connect KORONA.studio
• Connect KORONA.entry
• Set up scanners and entry hardware