View orders and download tickets in the reseller portal

Use Orders in the KORONA Event reseller portal to find your organisation's orders and send tickets to your customers.

Find an order

1. Sign in at the reseller portal address provided by the operator.
2. Select Orders.
3. Enter an Order number, choose a Status, or set a Created date range, then select Apply filters. Dates use the operator’s timezone, shown below the filters, and include the entire selected end date.
4. Select Next page for older results. Clear filters / first page returns to the unfiltered first page.
5. Select an order number to view its items, quantities, status, and tickets.

Agents in the same organisation share one order book. It includes orders the operator's staff placed on your behalf when those orders are attributed to your organisation. Orders without that attribution are not listed. Contact the operator about a missing order or to request a change or cancellation.

Download tickets

Under Tickets, select Download PDF. The portal waits briefly if the tickets are still being prepared. If the download fails, try again. Apple Wallet and Google Wallet are available when supported for the order.

If the order has no download button, tickets are not available for delivery. Contact the operator if you need help.

Share tickets with an end customer

1. Select Create order share link to share all tickets in the order, or Create ticket share link beside an individual ticket.
2. Under Share links, select Copy share link and send it to the intended customer using your own messaging service. If copying is unavailable, copy the URL from the field manually.
3. The recipient opens the link without signing in and sees the selected ticket codes on the online shop’s Your tickets page. If tickets are still being prepared, the page updates automatically; select Check again to retry manually. The page does not show prices, your commercial terms, or attendee details. A single-ticket link does not show the other tickets. Share links display ticket codes; they do not provide PDF or wallet downloads.

Links expire after seven days. The expiry time appears below each link. Select Revoke link to stop further access immediately. Revoking a link does not cancel the order or invalidate tickets already downloaded, printed, or copied. Ask the operator if a ticket itself needs to be canceled.

Expired and revoked links no longer open. Create a new link if the customer still needs access.