Close or remove future time slots

Use this when future dates should no longer be bookable because of maintenance, weather, private use, staffing, or schedule changes.

Before you start

Check existing orders for the affected dates. Decide whether customers keep their bookings, are rebooked, or are canceled.

Before using a period to close a complete date, inspect Added start times in every affected time pattern. Manual additions need matching Excluded start times because Subtract does not remove them.

Steps

1. Open Settings > Time Patterns and select the time pattern the offer uses, or open the Calendar and select the affected start time.
2. If you are editing the time pattern, use Excluded start times and Exclude another start time to add each affected start time, or adjust the recurrence rules so the dates are no longer generated. Then save the time pattern.
3. If you are using the Calendar, select Exclude start time, review the affected offers in the dialog, and confirm the exclusion.
4. If the slot is already booked, open the affected orders and decide whether to rebook, cancel, or contact customers.
5. Open the online shop and confirm the affected start time is no longer bookable.

Choose exclude or edit recurrence

Exclude start time closes an open slot on the shared time pattern. Archive event retires one created event occurrence. Do not archive the event template when only one date or time should change. See Use and read the back-office Calendar for the Calendar actions.

Use Pause online sales during operational downtime when the whole online sales channel should stop selling. It is not the right choice for closing only a few future slots.

Close complete dates with a period

Use a time pattern period when the same time patterns should close on several named dates or date ranges:

1. Open Settings > Time Patterns and note every base recurrence rule for the affected time pattern.
2. Check the existing periods for that time pattern. Active ranges for periods other than the default schedule on the same time pattern cannot overlap.
3. If another period overlaps a closing date, split or adjust its active range before adding the closing period.
4. Open Settings > Periods, create a period, and select Subtract.
5. Add the closing dates under Active date ranges.
6. Under Rules, add the affected time pattern and recreate rules that generate every base start time on the closing dates. Copy every visible recurrence setting, including the frequency and interval, selected days, hours, minutes, and end setting.
7. Return to the base time pattern and inspect Added start times. For each manual addition on a closing date, add the same date and time under Excluded start times.
8. Repeat for every time pattern that should close, then save.
9. Check every affected date in the Calendar and the public shop.

Expected result

Customers cannot make new bookings for the closed start times, while existing orders remain visible for staff follow-up.

Troubleshooting

Related articles

• Create a repeatable time-slot event
• Create a time pattern
• Use time pattern periods for seasonal schedules
• Use and read the back-office Calendar
• Pause online sales during operational downtime