Test the customer checkout

Run a customer checkout test before launching a new shop, publishing an important event, changing prices, changing checkout fields, enabling legal documents, or updating payment settings.

The goal is to confirm that a customer can find the offer, add tickets to the cart, enter required information, reach payment or confirmation, and create the expected order in the back office.

Before you start

Prepare:

the public shop URL customers will use
the event, admission, product, or voucher you want to test
a test customer name and email address
the payment method or checkout result you expect
your team's policy for test payments on live payment accounts
back-office access to Orders

Use a low-risk offer or internal test event when the shop is connected to live payments.

Open the shop as a customer

Open the public online shop URL in a browser. If the shop uses a custom domain, test that domain.

Do not rely only on a back-office preview. The public path checks domain, navigation, shop access, offer visibility, cart, checkout, and payment behavior together.

Online shop home page with customer-facing offers — Start from the same public shop page customers will use so visibility, navigation, and checkout are tested together.

If the shop shows a staff login prompt, check whether Require staff login is still enabled for the shop.

Find the offer

Use the same route a customer would use:

browse the home page or a shop page
use category or filter controls if present
use search when customers are expected to search by name or item number
open a direct event link only if the real customer flow uses direct links

Confirm that the offer name, image, description, date, price, and status match the back-office setup.

If the offer is missing, stop the checkout test and fix visibility before continuing.

Select date, time, and tickets

Depending on the offer setup, the shop may show Select date, Select time, Select tickets, or Select quantity.

Use the same date, start time, price category, and quantity that a real customer will buy.

Check the visible states:

State or label	What it means
Sold out	No bookable capacity remains for the selected date, time, or event.
No times available	The selected date has no bookable start times.
No more spots remaining	Capacity is exhausted for the selected selection.
Price not available right now	The selected price cannot currently be used. Check price rules and sales channels.
Limited availability	The offer is still bookable but capacity is low.

Select Add to cart.

Review the cart

After adding the offer, open View cart.

On Shopping Cart, confirm:

item name
date and start time
price category
quantity
subtotal and total
voucher or discount code behavior, if used
attendee or booking details completion status, if required

If the cart shows Some required information for your order is still missing, complete the required booking or attendee details before proceeding.

Select Proceed to Checkout.

Complete checkout details

On checkout, complete Contact information and Your details with realistic customer data.

Fill in any required:

First name
Last name
Email address
Phone
Billing address
Company
Tax code
attendee information
booking information
waiver or legal agreements

If the shop offers account login, test the path your customers will use: Sign in or Continue as guest.

Reach payment or confirmation

The final action depends on checkout setup:

Button or step	Expected result
Confirm order	The order is submitted and can move to confirmation or payment depending on setup.
Reserve now	A reservation is created and the customer sees reservation confirmation.
Send request	A request is sent for staff review before booking.
Payment selection or Pay now	The customer reaches the payment provider or payment method step.

For payment checkout, confirm that the available payment methods match the setup. Complete the payment only if it follows your test-payment policy.

Use the order, payment, invoice, and ticket state reference when you need to compare the customer result with the back-office records.

For non-payment checkout, continue until the customer sees Thank you for your order!, Booking confirmed, Reservation confirmed, or Request sent.

Record the order number shown to the customer.

Verify the back office

Open the back office and go to Sales > Orders. Search by the order number shown to the customer or by customer name. For a ticket or invoice number, use the global Search box in the sidebar.

Open the order and verify:

order state, such as Booked, Reserved, Requested, Canceled, or Expired
payment state, such as Open payment, Settled, Needs refund, or Action needed
customer name, email, phone, and address fields
selected event or offer, date, time, price category, and quantity
attendee or booking information
tickets, vouchers, or downloadable documents
Documents tab and invoice payment state
History entries for emails, payment, booking, or cancellation events

Expected result

The customer can complete the intended buying path, and the back office shows a complete order with the expected customer, offer, quantity, attendee details, payment or invoice state, tickets, documents, and email history.

Check your work

The checkout test passes when:

customers can find the offer without staff guidance
date, time, price, quantity, and capacity behave as expected
required checkout fields are understandable and necessary
legal agreements and waiver steps appear only where expected
payment or confirmation flow reaches the expected final state
the customer receives or can download the expected confirmation, ticket, or voucher
the back-office order has the expected customer, attendee, invoice, payment, and document state

Troubleshooting

Problem	What to check
The shop cannot be opened	Domain, shop access, Require staff login, and whether the correct language or path is used.
Offer is missing	Publishing state, Hide from shop, shop sales channel, page builder offer list, active page, future availability, active prices, and capacity.
No date or time can be selected	Time pattern, event date, sales period, capacity, resource capacity, and whether the selected date is in the future.
Ticket quantity cannot be selected	Min quantity, Max quantity, remaining capacity, resource limits, and required included options.
Checkout fields are wrong	Checkout configuration, checkout fields, event data collection, attendee questions, waiver setup, and legal documents.
Payment method is missing	Payment provider setup, shop default payment method, checkout policy, payment-link behavior, device/browser eligibility, and provider-side restrictions.
Payment succeeds but no ticket appears	Payment state, order state, ticket generation, attendee records, and whether ticket activation is still pending.
Confirmation email is missing	Customer email address, order history, email template setup, document attachments, and mail delivery status.