Connect a POS to ticket sales

Use this when a counter till should start selling events, admissions, products, or vouchers from KORONA Event.

A point of sale A configured selling endpoint or order origin. It can represent a till or kiosk, the online shop, or a back-office or telephone ordering flow. in KORONA Event represents a configured selling endpoint such as a till or kiosk. An offer's sales-channel rule An offer rule that selects one or more points of sale and controls where, when, and with what channel-specific limit the offer can be sold. selects which POSs may sell it; the order channel A classification stored on an order to identify how it entered KORONA Event and support routing, reporting, and defaults such as point of sale or payment method. recorded later describes how an order entered the system.

Before you start

Confirm:

• KORONA Event support has configured the KORONA.studio ecosystem connection, because points of sale are imported from KORONA
• you know which events or admissions the POS should sell
• you have permission for Points of sale and Integrations

Sync and review the point of sale

1. In the back office, open Admin > Integrations and confirm a recent Last successful synchronization. If the connection is missing, contact KORONA Event support rather than entering service credentials yourself.
2. Spot-check that the expected points of sale and organizational units were imported.
3. Open Settings > Points of sale. The list shows Name, Number, Type, Coupling, Order channel, and Shops for each point of sale.
4. Open the point of sale to review it. Synced entries are managed externally: core details stay read-only in KORONA Event, and you edit only the local settings, such as an optional Primary order channel and, for kiosks, Kiosk hours.

Couple the point of sale

1. In Settings > Points of sale, check the Coupling column. Each point of sale shows Coupled or Uncoupled.
2. Select Couple on the point of sale you want to connect. Use Decouple to disconnect it again.

Coupling registers the point of sale with your KORONA account so KORONA Event and the till can exchange receipt data for sales made through it.

Make offers sellable on the POS

Events and admissions appear on the POS only when a sales channel rule points at that point of sale:

1. Open the offer under Services and select the Sales channels tab.
2. Add or edit a rule and include the point of sale under Sales channels.
3. Check that at least one price is visible for the channel: on the price rules, review Visible on the following sales channels.

See Control where an offer is sold for quantity limits and sales periods per channel.

Open the ticket screens on the till

Cashiers open the KORONA Event POS screens from the KORONA till. KORONA Event support configures the KORONA-side external system calls for Offers, Agenda, and Orders before handover. Account admins can verify the configured endpoints under Admin > Integrations, but should not copy or replace service credentials unless support requests it.

Expected result

The point of sale shows Coupled, the intended events appear on the POS Offers and Agenda screens, and counter sales create orders attributed to that point of sale.

Troubleshooting

Related articles

• Sell a ticket at the counter
• Control where an offer is sold
• How sales channels and visibility work
• Run front desk operations for a busy event day