Run a go-live readiness check
Use this checklist in the days before you announce ticket sales. Each check links to the article that covers the detailed steps; this page keeps the order and the pass criteria in one place.
Work through the checks in order — a broken event setup makes every later check meaningless, and a payment problem invalidates the email and ticket tests behind it.
Before you start
- The event, prices, and sales channels are set up. If not, start with the First event setup checklist.
- Users, legal texts, and account details are in place. See Invite a user and choose their role, Add legal texts before launch, and Set account language, timezone, and contact details.
- You can access the public shop URL customers will use, not only the back office.
1. Shop visibility
Open the public shop as a customer would. The event must be findable on the intended page, with the right name, date, prices, and image, and it must not carry a leftover Hide from shop setting from testing.
Details: Publish your first online shop and First event setup checklist.
2. Payment methods
Confirm the payment provider is configured, the intended payment methods appear in checkout, and the account is in the intended mode. Live mode activation validates your account details and payment configuration.
Details: Payment setup overview.
3. Full checkout test
Run one complete checkout on the public shop URL: find the event, add tickets to the cart, complete the customer fields and legal confirmations, and reach payment or confirmation. Follow your team's test-payment policy for live payment accounts.
Details: Test the customer checkout.
4. Emails and ticket PDFs
Review the confirmation email and the ticket PDF from your test order as the customer receives them: sender, wording, event details, and attachments.
Details: Prepare customer emails and tickets before go-live.
5. Entrance scanning
If the event uses entry scanning, scan a test ticket at the entrance hardware and confirm the check-in is recorded. Make sure door staff know the manual fallback in the back office.
Details: Scan tickets at entrance.
6. Orders and reporting
Open the test order in the back office and confirm the order, Documents, attendee, and ticket records look right. Agree with your team who reconciles the event afterward and which report they will use.
Details: Orders and invoices and Reconcile one event after it ends.
Expected result
A test customer can find the event, pay, and receive a correct email and ticket; a test ticket scans at the entrance; and the back office shows the resulting order, Documents, and attendee records. When every check passes, you can announce the sale.
Troubleshooting
| Problem | What to check |
|---|---|
| A check fails and blocks the launch | The linked article for that check; fix and re-run only the failed check and the checks after it. |
| The event is not visible in the shop | Publishing state, Hide from shop, sales channels, prices, and shop page setup. |
| Checkout stops at payment | Payment provider status and mode, payment methods, and any customer-visible error message. |
| Emails or tickets look wrong | Email templates and PDF templates, then re-run one test order. |
