Choose between an event, event template, admission, product, and voucher
Everything you sell in ToucanTix is an offer Something customers can buy or reserve. An offer can be an event, event template, admission, product, or voucher.. The offer type decides how dates, capacity, and tickets behave, and it cannot be changed later without rebuilding the offer. Use this guide to pick the right type before you create anything.
All five types live in the back office under Services: Events, Event Templates, Admissions, Products, and Vouchers.
The decision table
| You are selling | Offer type | Why |
|---|---|---|
| One performance, workshop, or tour on a fixed date | Event | An event has one date with a start time and end time, its own capacity, and its own tickets. |
| The same session repeated on many dates or time slots | Event template | A time pattern generates the bookable start times; setup is shared across all of them. |
| Ongoing entry, day tickets, or general admission without one fixed event | Admission | Customers buy access that is valid for a duration, optionally limited to timed start slots. |
| Merchandise, add-ons, or other items | Product | A product is a sellable item without its own schedule. |
| Stored value or an entitlement the customer redeems later | Voucher | The customer buys now and redeems the value or ticket in a later order. |
Event: one fixed date
An event An offer with a fixed date, start time, and end time, such as a performance, tour, workshop, or other time-bound activity. is a single occurrence with a date, Start time, and End time. Use it for a premiere, a one-off workshop, or any date you manage individually. If you find yourself creating the same event again every week, switch to an event template instead.
Event template: a repeating schedule
An event template Reusable setup for an event that can happen repeatedly, including shared description, prices, sales channels, and resource requirements. holds the shared setup — description, prices, sales channels, resource requirements — while a time pattern defines the possible start times. Customers pick a date and time in the shop, and the matching event is created from the template. Change the template once and the change applies to future dates.
Admission: ongoing entry
An admission A sellable entry option for day tickets, general admission, or other access that is not managed as one fixed event. sells access rather than a seat at one occurrence. You define how long the ticket is Valid for, and you can add a time pattern to make it a timed admission with fixed entry slots. Use it for museum entry, day passes, or rentals that are not tied to one managed event.
Product: items without a schedule
A product A sellable item such as merchandise, an add-on, or another extra. Products can also be attached to event prices. is a sellable item such as merchandise or an add-on. Products also play a second role: every price row on an event, event template, or admission sells a product, so product setup affects tickets, capacity, and reporting even when customers never see the product on its own.
Voucher: value redeemed later
A voucher A sellable value or ticket product that a customer can redeem later. separates the purchase from the visit. The customer buys value or a redeemable ticket product, receives a code, and redeems it against a later order. Use vouchers for gifts and prepaid entry; do not use them for discounts — that is what coupon codes are for.
