Use text blocks for reusable copy

Use a text block when the same wording appears in several places — for example arrival instructions, a legal notice, or a signature. You maintain the wording once, in every language, and insert it wherever it is needed.

Text blocks can be inserted into email templates, scheduled emails, and PDF template boxes.

Reusable text block editor with localized content — Create shared copy once and reuse it in supported communication and content fields.

Before you start

Prepare the final wording, including the variants for each language your account uses.
Choose a recognizable name — you pick text blocks by name from a suggestion list while editing.

Create a text block

In the back office, open Comms > Text Blocks.
Select Create.
Enter a Name. The name must be unique and is only visible to staff.
Enter the Content for your default language.
If your account has more languages, add the Content for each additional language in the language panel next to it.
Select Create.

Insert a text block

Open the template you are editing — an email template, a scheduled email, or a PDF template box.
In the subject, body, or content field, type `@` to open the suggestion list.
Keep typing to filter by name, then select the text block. Its content is inserted into the field.

When you insert a text block while editing a translated field, the block's content for that language is inserted; if no translation exists, the default-language content is used.

Update or archive a text block

Open Comms > Text Blocks and select the block to change its Name or Content, then select Update.
Use Duplicate to start a variant from an existing block.
Use Archive to retire a block: it moves to the archived text blocks list and no longer appears in suggestion lists. The action can be undone from the archived list. Content that was already inserted into templates is not removed by archiving.

Expected result

Staff editing customer communication insert approved wording by name instead of retyping it, and each language gets its maintained variant.

Troubleshooting

Problem	What to check
Block missing from the suggestion list	Archived text blocks, the spelling of the name, and your permission to read text blocks.
Wrong language inserted	Whether the block has content for that language; without a translation the default is used.
Old wording still in a template	Templates keep the content from when the block was inserted — reinsert the block after editing it.