Delete your online shop account
- Last verified
- Last verified Aug 20, 2026
Use this when you no longer want a registered account in the online shop, for example to withdraw the terms and privacy policy acceptance you gave when you registered. You delete your own account from the shop; no request to the organizer is needed.
A guest purchase does not create an account, so there is nothing to delete for an order you placed without signing in.
Before you start
- You need the email address and the current password of the account. If you do not know the password, set a new one with Forgot your password? first.
- Download the tickets, vouchers, or invoices you still want to keep. After deletion you can no longer open Orders in the account.
Steps
- Sign in to the online shop and open Your account.
- Select Security.
- Under Delete account, read what happens to your data, then select Delete account.
- In Permanently delete your account?, enter your Current password.
- Select Permanently delete account. To stop instead, select Keep account.
What happens to your data
| Item | What happens when the account is deleted |
|---|---|
| Sign-in | The email address and password stop working for this shop, and the account pages are no longer available to you. |
| Profile details | Your name, contact details, and saved addresses are removed from the account. |
| Past orders | Orders the organizer must keep remain in their records with your personal details anonymized, unless data must be retained for legal reasons. |
| Invoice PDFs that already exist | They stay unchanged and can still show the personal details used when they were issued. |
Expected result
You are signed out and returned to the sign-in page, and the account no longer accepts your email address and password.
Troubleshooting
- The current password is not accepted: the dialog stays open and shows the error next to Current password. Select Keep account, set a new password with Forgot your password?, then start again.
- The dialog asks you to enter your current password: the password field is still empty. Enter the password of the account you are signed in with.
- The shop reports that your session has expired: sign in again, then repeat the steps.
