Restore back office access for an inactive KORONA account

Use this article when signing in shows an inactive-account message or an open back office session changes to KORONA account inactive.

Restore access

1. Contact your KORONA account provider and ask them to check and reactivate your KORONA account.
2. After reactivation, choose Check again on the inactive-account page. If you are on the login page, sign in again.
3. Allow a few minutes for the account status to update. If access remains unavailable, contact your provider again.

Resetting your password does not reactivate an inactive KORONA account.

Sales can continue

This back office restriction does not sign you out of POS or disable sales in your online shop. Other sales requirements, such as a working payment provider and available tickets, still apply.

If the access check is unavailable

Access check unavailable means access could not be verified. It does not confirm that your account is inactive. Wait a moment, then choose Check again.