Change a finalized order

Use pending changes to move a booking, change quantities, or adjust services on an order that already has an issued invoice or a paid POS receipt.

If this workflow is disabled for your account after changes have started, finish or undo those existing changes using the same order. Existing receipt and ticket recovery remains available; do not create a replacement payment or receipt.

Before you start

You need permission to update orders. Follow your organization's approval rules for price changes, invoice corrections, and refunds.

Existing tickets keep their current validity while changes are pending. When moving a booking, the existing booking keeps its capacity and the destination also reserves capacity. The additional reservation remains until you finalize or undo the changes; leaving the page does not undo them.

Local promotion codes are recalculated for the proposed services and quantities. Review the new total before finalizing. An unchanged-price time move can retain a discount recorded at the POS. If a price or quantity change needs a new POS discount calculation and the connection is unavailable, ask your administrator to restore it and try again.

Edit and finalize

Open the order in the back office or POS.
Edit the service, time, or quantity and save.
Review the changes beside each service and price category. Current → After finalization shows changes to quantities, prices, and totals; added and removed lines are labeled. A time change shows both times. Select Edit changes to adjust the proposal.
Review the order-wide Current total, New total, and Difference in Pending changes. Resolve any messages shown there.
Select Finalize changes and complete the available invoice or payment action. At the POS, use Add to receipt when a payment or refund must be recorded, then complete that receipt at the till.
Wait for ticket completion before directing the customer to use the changed booking.

Adding lines to a POS receipt does not finalize the changes. The receipt must be completed. If no additional amount is due, the changes still need finalization.

When Awaiting payment is shown, the customer must pay the additional amount using the payment link. Select Copy payment link to share it, including when no payment email was sent. Awaiting receipt completion means the cashier must complete the existing receipt. Do not add the changes to a second receipt. Awaiting refund or Awaiting financial confirmation means the existing financial operation must finish before ticket completion; do not start another payment.

A compatible time or service change keeps the customer's ticket number. If the change requires a new ticket, provide the updated ticket output after completion.

Undo unfinished changes

Select Undo changes in the pending-change summary. This removes the proposed changes and releases their additional capacity. The previously issued tickets and original booking remain in place.

Undo is unavailable while a payment or receipt can still complete. Finish or resolve that operation before starting another edit.

Recover ticket completion

Payment, receipt printing, and ticket readiness are separate steps. A printed ticket can become ready shortly after printing.

If the order shows Completion needs attention, select Retry ticket completion when available. This continues the existing completion attempt. Do not collect payment again to recover a ticket problem.

At the till, follow the ticket-readiness message and retry completion of the existing receipt. If completion remains unavailable, keep the order and receipt and contact support.

If receipt preparation is incomplete, or returning to the till was interrupted, select Resume receipt on the original editable receipt. An exact existing export is reused; it is not added again. If the receipt contains only part of the changes or can no longer be edited, stop and ask an administrator to check the receipt before continuing. Resume does not confirm payment.