Give a reseller access to the reseller portal

Use the customer's overview in Sales → Customers to let a reseller's staff sign in to the KORONA Event reseller portal. Access is granted per customer and each contact person needs an enabled login.

Before you start

The reseller portal must be active for your account. Without it, the Reseller portal field is not shown.
You need permission to edit contacts.
Each contact person who should sign in needs their own email address. Only one login can exist per email address.

Switch on access for the customer

Open Sales → Customers and select the reseller customer.
In Company Information on the Overview tab, find Reseller portal.
Switch it on. The field then reads Access enabled, and the customer's status shows Reseller portal access.

Access applies to the customer as a whole: every contact person of this customer who has an enabled login can sign in to the portal and sees the same orders.

Invite a contact person

A contact person whose login is not enabled yet receives an invitation with a link to set a password.

On the customer's overview, open the actions menu next to Status.
Choose Send reseller portal invitation. The contact receives an email with a link to the reseller portal.
To hand the link over another way, choose Copy reseller portal activation link or Open reseller portal activation link instead.

For a company with several contact persons, open the Contacts tab. Each contact without an enabled login has a Send reseller portal invitation action.

The contact opens the link, sees Activate your reseller portal account, chooses a password, and is signed in. When you copy or open an activation link to share it, the contact must also confirm their email address through the confirmation email sent after activation. If the invitation was sent some time ago, the contact may also receive an email to confirm their address.

What the contact sees

Situation	What happens
Login enabled and customer access switched on	The contact signs in at the reseller portal address and sees the organisation's orders.
Login enabled but customer access switched off	The contact can sign in but sees No access to the reseller portal. Switch on access for the customer.
Login already enabled for the online shop	No invitation is needed. The contact signs in to the portal with the same email address and password.
Activation link used after the account was activated	The link can activate the account once. Simply opening it does not activate the account. If the account is already activated, sign in or use Forgot password?. Resending an invitation to a contact whose login is still disabled keeps their activation link valid.

Remove access

To stop one contact person from signing in, open their overview and choose Disable account login in the actions menu. This also disables their login for the online shop.
To stop the whole organisation, switch Reseller portal off on the customer's overview. Contacts keep their login but see No access to the reseller portal.