Configure a reseller agreement

Use the Agreement section in Reseller provisions to record the commercial terms for a reseller customer. The agreement is shared by that customer's contact persons; tag-based rates remain in the rules below it.

Before you start

Your account must have reseller provisions enabled, and you need permission to edit contacts. Agree the rate type and payment terms with the person responsible for your accounting.

Save the agreement

Open Sales → Customers, select the customer, and open Reseller provisions.
In Agreement, choose the Rate type that matches your commercial agreement.
Review Collection. Reseller collects is the supported arrangement: the reseller collects the end customer's payment and owes you the amount after the agreed deduction. Operator collects is unavailable.
Select the Settlement interval and Date basis, then enter Payment terms (days).
Choose Save agreement. Save any changes to the provision rules separately.

Choose the rate type

Commission means the reseller earns a commission for arranging the sale. The agreed invoice treatment is a separate negative commission line, using the provision product's tax rate. This rate can differ from the ticket's tax rate.

Reseller discount means the reseller buys tickets at the retail price less its agreed margin and resells them. The agreed invoice treatment is a discount on the ticket line, using that ticket line's tax rate. The margin is a reseller discount, not a commission.

Both arrangements use the reseller collecting payment from the end customer. Choose the commercial relationship that applies; the deduction's tax treatment follows that choice and is not a separate setting.

Cadence and payment terms

Setting	Choices and meaning	Default
Rate type	Commission or Reseller discount, as described above.	Commission
Collection	Reseller collects. Operator collects is unavailable.	Reseller collects
Settlement interval	Per order, Weekly, or Monthly records how often you agree to settle with this customer.	Monthly
Date basis	Service date groups by when the service takes place; Booking date groups by when it is booked.	Service date
Payment terms (days)	A whole number of days from the invoice date until payment is due. Zero means due on the invoice date.	10

The cadence records the customer's terms; it does not enable an automatic schedule. Settlement periods use your account's timezone.

If someone else changes the agreement

If saving reports that the agreement changed elsewhere, note your intended changes, reload the page, and apply them to the latest agreement. Your unsaved entries remain visible until you reload.

Configure reseller provision rules