Set prices and price categories
Use this to make an event, event template, or admission sellable at the right prices. You create price categories The customer-facing label for a price, such as adult, child, reduced, or group. once in settings, then add price rows to each offer.
Before you start
Prepare:
- the customer-facing price labels you need, such as Adult, Child, or Group
- the gross price for each label
- which sales channels each price should be available on
- minimum and maximum quantities per order, if any
You need permission to manage price categories and edit offer prices.
Create price categories
- In the back office, open Settings > Price Categories.
- Select the create action. The page title is Create new price category.
- Enter the Name customers will see.
- Select the Type: Individual for per-person prices or Group for prices that cover a group.
- Select Create.
Price categories are shared across all offers, so reuse the same category for the same audience everywhere. Archiving a category removes it from new prices but can be undone.
Add prices to an offer
- Open the offer under Services and select the Prices tab.
- Select Add pricing to add a price row.
- For each row, select the Price category and the Product. The product defines what is sold and carries the price amount, so check the price shown with the selected product.
- Under Visible on the following sales channels, select every channel where this price can be chosen — online shop, POS, back office, or another configured channel.
- Enter Min quantity and Max quantity to limit how many tickets one order can contain for this row. Leave them open when any quantity is fine.
- Select Update prices.
Price rows are shown to customers in the order they appear on this tab, so put the most common price first.
Check whether a price reduces capacity
Each price row states either This price rule reduces the capacity or This price rule does not reduce the capacity.
- Ticket prices should reduce capacity so sold tickets count against the offer's limit.
- Add-ons and extras should reduce capacity only when each purchased unit also consumes a place.
The behavior comes from the selected product's capacity settings; follow the edit link next to the note to adjust it.
Expected result
Customers and staff see the intended price categories in the intended channels, quantity limits are enforced per order, and sold tickets count against capacity as expected.
Troubleshooting
| Problem | What to check |
|---|---|
| A price is missing in the shop or POS | Visible on the following sales channels on the price row, and the offer's sales channel rules. |
| Customers cannot buy a single ticket | Min quantity on the price row, and whether the price category Type is Group. |
| Sales do not reduce availability | Whether the row states This price rule reduces the capacity, and the product capacity settings. |
| A price category is missing when adding a price | Whether the category was archived under Settings > Price Categories. |
