Resource user workflow

Resource users are people connected to a resource , such as a guide, instructor, or staff member.

Use this article when resource staff need to understand what they can see, how to respond to inquiries, and when to contact a back-office user.

Before you start

Confirm:

the person is connected to the correct resource
the resource has the right role or function, such as guide, room, or equipment
the event has a resource requirement that uses that role or function
whether email-link responses are sufficient or the person also needs optional login access

A resource user can accept or reject an inquiry from the secure link in the inquiry email. They do not need a KORONA Event account for this normal response path.

Open the inquiry email.
Check the event name, date, time, location, and requested role or function.
Use Accept when you can take the assignment or Reject when you cannot.
Contact the organizer when the details are unclear instead of accepting an incorrect assignment.

The configured inquiry process decides what happens next: a response can allocate immediately, use first-to-accept behavior, or wait for manual organizer review.

Optional dashboard and calendar access

Resource users may be able to open:

Dashboard for upcoming assignments and open inquiries
Calendar for relevant assigned or requested events
Profile for their own user information

Enable login access only when the person should also use these views. They do not need full back-office access for email-link responses.

Resource user dashboard with upcoming events and open inquiries — Resource users can review upcoming assignments and open inquiries without needing full organizer access.

Understand the states

State	What it means
Open inquiry	The organizer is asking whether the resource can take the assignment.
Accepted	The resource user accepted the inquiry. Depending on setup, this may allocate the resource or tell the organizer the resource is available.
Rejected	The resource user declined the inquiry. The organizer may need to choose another resource.
Allocated	The resource is allocated to the event and should appear in relevant schedules.
Open slot	The event still needs a resource for that role or function.

Expected result

Resource users can see the assignments and inquiries relevant to them, respond accurately, and give organizers enough information to keep event capacity and staffing reliable.

Troubleshooting

Problem	What to check
Resource user cannot see the dashboard item	User account, resource connection, role/function, event requirement, and route permissions.
Inquiry is missing	Confirm the event has an open resource requirement and that the inquiry was sent to the correct resource.
Accepted resource still shows as open	Check whether the inquiry process requires organizer confirmation or whether multiple slots must be filled.
Calendar shows too much or too little	Confirm resource-user permissions and whether the person is connected to more than one resource.
Event capacity is lower than expected	Check resource requirements, open slots, unavailable resources, and resource allocation state.