Change or cancel an order in the reseller portal

Use the KORONA Event reseller portal to amend your organisation's booked orders or cancel them before the agreed deadline.

Check whether changes are available

Open Orders, select the order, then select Manage order. The order shows whether you can start a change and the earliest current item deadline in the business's timezone. That deadline applies to its item; independent later items can have a later deadline. Eligibility is checked for the items affected by your selection. The default deadline is 24 hours before the earliest affected visit; your agreement can specify another interval. Rescheduling checks both the original and the new visit date.

Changes are unavailable when the agreement does not allow them or a ticket has been used. An affected item cannot be changed after its deadline or once included in an issued settlement. Other independent items can still be changed or added. Discounts can affect several items, including items you did not edit directly. Cancelling the whole order checks all active items. Contact the business you sell for when a restriction blocks your change. Undated goods have no visit deadline, but the other limits still apply.

Amend the booking

Select Change or cancel.
Change an item's quantity or selection, cancel a line, or add another offer. Complete any required guest or attendee questions.
Select Review changes and check the new quantities and amounts.
Select Apply changes, or the cancellation action shown for removed lines.

The confirmation shows the completed change. Added tickets become available for delivery, and tickets for removed units are no longer valid. The amount owed is adjusted in the next settlement. No cancellation fee is charged in the pilot.

For code changes, saved edits, and changes still in progress, see Change a booked order.

Cancel the order

Select Change or cancel, then Cancel whole order and Review changes.
Enter a Cancellation reason. Use a short operational explanation; do not include sensitive guest details. A reason is also required when removing every remaining item.
Review the amounts and select Cancel order.

The order shows Order cancelled. The cancellation offsets its booked amount, its tickets are no longer valid, and the cancelled items remain in its history. If the review becomes outdated, reload the order and review the cancellation again.

Read the change history

Change history lists each recorded booking or financial change with its date, actor, quantity difference, and sales difference. A cancellation also shows the reason entered. A negative difference means units or value were removed. Older entries may have no recorded actor. Staff can view the same history in the back office.