Pause online sales during operational downtime

Use this when weather, staffing, maintenance, payment incidents, or integration problems require a temporary stop to new online orders.

Choose the safest pause

Method	Use it when
Remove Online shop from Sales channels	Online sales should stop but POS or back-office sales may continue.
Set Sales end to now	Sales should stop for a time-bound event or channel rule.
Hide the offer from shop	The offer should disappear from lists, but direct-link behavior must still be checked.
Close future time slots	Time-slot offers need specific dates removed or blocked.
Set capacity to zero only with care	Use only when operationally approved because it changes availability calculations.

Open the affected offer in Services.
Open Sales channels.
Remove or end the Online shop rule, or set a sales end time.
If the offer is slot-based, review the Time pattern and close affected dates.
Save the change.
Open the online shop and confirm the offer cannot be purchased.
Tell support and front desk staff what message to give customers.

Customers cannot create new online orders for the paused offer, while existing orders remain available for staff review.

Problem	What to check
Customers can still buy	Open carts, direct links, multiple shop pages, active sales channel rules, and cached browser sessions.
POS also stopped selling	You removed all sales channels instead of only Online shop.
Existing orders disappeared	Check filters and order state; pausing sales should not delete orders.
Slot remains visible	Time pattern, excluded start times, resource availability, and shop calendar configuration.