Understand settlement and invoices in the reseller portal

Use the KORONA Event reseller portal to see which orders still need billing and which issued invoices have been paid. Sign in with a Financial administrator contact. Booking agents can still book orders and download tickets, but cannot see financial information. Ask your administrator if you need financial access.

Follow an order's settlement

Open Orders, then select an order. Settlement shows its billing state separately from its booking state.

State	Meaning
Unbilled	At least one amount or correction is waiting for an issued settlement invoice.
Invoiced	The amounts are on issued invoices, with a payment or refund still outstanding.
Paid	All related issued invoices have completed payment or refund.
Billed outside the portal	The order is billed through another billing process. Contact the operator about its documents and payment.
No settlement due	There are no outstanding captured amounts to settle, for example after a cancellation before invoicing.

Estimated deduction (unbilled) is provisional. Deduction on issued invoices comes from issued documents. An order can have both: for example, an original invoice may be paid while a later correction is still unbilled. Follow the linked invoice PDFs for the amounts due; an estimated deduction is not a payment request.

Download issued invoices

Open Invoices.
Find the invoice by its number and settlement period. The row shows the total, due date and payment or refund state.
Choose Download PDF. Use this document for your settlement records.

This list contains your company's settlement invoices and credit notes. End-customer invoices are not listed. Corrections identify the earlier invoice they correct; keep both documents. Next page shows older invoices.

Download links expire. If a saved link stops working, sign in again and use Download PDF on the invoice row. If no invoices are listed, ask the operator whether the settlement has been issued.

Read your agreement

Open Agreement terms for your current deduction type, rates by product tag, settlement interval, date basis and payment terms. Commission agreements use Commission; net-rate agreements use Reseller discount. The page is read-only. Contact the operator to request a change.

Current rates do not recalculate already issued deductions. Historical sales stay in the month determined when their amounts were recorded.

Read monthly figures

Open Statistics, select a Month, and choose Show month. Each product row shows orders, net tickets sold, redeemed tickets, gross sales before discounts, estimated deductions and deductions on issued invoices. Signed corrections reduce the relevant totals. Orders containing several products count in each relevant product row, so adding the row order counts does not give a unique order total.

Sales use the recorded date basis from the agreement. Redeemed tickets count check-ins during the selected month, including tickets sold in earlier months. A later invoice or correction can update an earlier month. Orders billed outside the portal remain visible in Orders, but appear in Statistics only if settlement amounts have been recorded in KORONA Event. External deductions are excluded from the portal's deduction totals. Use issued invoice PDFs for the final payment and tax details.