Product glossary
Use this glossary to understand the customer-facing terms used across the back office, online shop, point of sale (POS), and resource workflows.
Each definition below is maintained as an individual glossary term. This keeps terminology reusable in inline help and lets other articles link directly to one definition without copying it.
Admission
A sellable entry option for day tickets, general admission, or other access that is not managed as one fixed event.
Attendee
A person connected to an event or admission ticket. Attendee data supports check-in, attendance lists, exports, and ticket details.
Back office
The administrative area where staff create offers, manage orders, configure prices, assign resources, and review operational data.
- UI label
- Back-office
- Also used
- admin area
- Related terms
- Sales channel, Order
When it matters: Use the exact UI label when naming a sales channel; use “back office” in normal prose.
Capacity
The number of places available for an offer, which can be limited by the offer, sales channel setup, or required resources.
- Related terms
- Sales channel, Required resources
Checkout policy
A setting that controls the result and payment handling when a customer submits checkout for an offer.
- UI label
- Checkout policy
- Related terms
- Online shop, Order
When it matters: Set an offer-level policy only when it should behave differently from the shop default.
Customer
The person or organization buying through the online shop, POS, or back office.
Event
An offer with a fixed date, start time, and end time, such as a performance, tour, workshop, or other time-bound activity.
- Related terms
- Event template, Admission, Offer
Event template
Reusable setup for an event that can happen repeatedly, including shared description, prices, sales channels, and resource requirements.
- Related terms
- Event, Sales period, Required resources
Inquiry process
A workflow that asks available staff members whether they can accept a resource assignment before allocation is confirmed.
- Related terms
- Resource, Required resources
Invoice
The financial document for an order. Its payment state shows whether payment or refund work is still required.
- Related terms
- Order
When it matters: Read invoice state together with order state before changing services, sending payment links, or confirming a refund.
Offer
Something customers can buy or reserve. An offer can be an event, event template, admission, product, or voucher.
- Related terms
- Event, Event template, Admission, Product, Voucher
When it matters: Use the specific offer type when its behavior differs; use “offer” for instructions shared by several types.
Online shop
The customer-facing sales channel where customers browse offers, select tickets, enter checkout details, and complete payment or confirmation.
- Related terms
- Sales channel, Offer, Checkout policy
Order
The main sales record containing the customer, selected offers, quantities, prices, payment state, invoices, tickets, and documents.
Point of sale (POS)
The staff-facing sales surface used for counter sales and live operations.
- UI label
- POS
- Also used
- POS
- Related terms
- Sales channel, Order
Price
A selectable buying option shown to customers or staff, such as adult, child, reduced, group, member, or add-on pricing.
- UI label
- Prices
- Related terms
- Price category, Sales channel
Price category
The customer-facing label for a price, such as adult, child, reduced, or group.
- Related terms
- Price
When it matters: Keep price category names clear because they can appear in the online shop, POS, tickets, and reports.
Product
A sellable item such as merchandise, an add-on, or another extra. Products can also be attached to event prices.
Published
A state that allows an offer to appear in the online shop once its publishing date and other sales rules permit it.
- Related terms
- Hidden from shop, Sales channel, Offer
When it matters: Publishing does not replace sales channel, price, capacity, or checkout setup.
Required resources
The event area where staff define which resources are needed, how many are needed, and when they are reserved.
- UI label
- Required resources
- Related terms
- Resource, Role / Function, Capacity
Resource
Something needed to run an event, such as staff, guides, rooms, equipment, vehicles, or other operational capacity.
- Related terms
- Required resources, Role / Function, Capacity
Role / Function
The type of resource needed for an event, such as a guide, driver, room, or piece of equipment.
- UI label
- Role / Function
- Related terms
- Resource, Required resources
Sales channel
A setting that controls where an offer can be sold, such as the online shop, POS, back office, or an external point of sale.
- Related terms
- Offer, Online shop, Point of sale (POS)
When it matters: Check sales channels before changing prices or capacity when an offer is missing from a sales surface.
Sales period
A rule that controls when ticket sales open and close relative to an event start, or keeps sales open until the event or admission ends. It can also limit the capacity available during that period.
- Related terms
- Event, Capacity, Sales channel
Ticket
The customer-facing document or digital record used for entry, check-in, or proof of booking.
- Related terms
- Attendee, Order, Ticket grouping
Ticket grouping
A setting that controls how selected attendances are combined into customer-facing tickets.
- UI label
- Ticket grouping
When it matters: Choose the option that matches how staff check customers in and how customers expect to receive their tickets.
Voucher
A sellable value or ticket product that a customer can redeem later.
