Configure reservations and unpaid order deadlines

Use reservation deadlines when capacity should be held for a limited time while payment or staff approval is pending.

Before you start

Decide:

which order state should hold capacity
how long customers may remain unpaid
whether staff may extend deadlines
what email or support process follows an expired deadline
at which level the policy should apply: an order-level deadline overrides the offer's deadline, the offer overrides the account-wide default, and without any of them reservations do not expire

Set the account-wide default

Open Admin > Account and open the Reservations tab. Use Reservation deadlines to define the default expiration for reservations across your account. This default applies whenever an offer or order does not set its own deadline.

Configure an offer deadline

Open Services > Events, Event templates, or Admissions.
Open the offer and select Edit or the detail form.
Find Reservation deadline.
Choose the deadline rule, such as after reservation or before event start, where available.
Enter the time amount.
Save the offer.
Create a test reserved order and confirm the deadline on the order Overview.

Configure one order

Open the order and select Overview. Where available, use Reservation deadline to adjust the deadline for that order, then save.

Expected result

Reserved or unpaid capacity is held until the configured deadline, and staff can see the deadline on the order before deciding whether to extend, cancel, or follow up.

Troubleshooting

Problem	What to check
Deadline fields are missing	Account availability, permissions, and whether you are editing an offer type that supports deadlines.
Capacity remains blocked	Order state, deadline time, the account-wide default under Admin > Account > Reservations, whether expiration processing has run, and manual staff holds.
Customer paid after deadline	Check order state, payment state, capacity, and whether a new order was created.