Send or copy a payment link

Use a payment link when a customer should pay after an order is created in the back office or when staff need to resend a link for an open invoice.

The available action depends on order state, invoice state, open amount, and payment provider setup.

Before you start

Confirm:

the customer email address is correct
the order or invoice still has an open amount
the order is not canceled, expired, or already fully paid
the payment provider supports the required payment-link flow
the customer should receive a link by email, or you only need to copy the link

Open the order

In the back office, open Sales > Orders.
Search for the order number or customer name. For a ticket or invoice number, use the global Search box in the sidebar and open the related order.
Open the order and review the order overview.
Check the payment state, invoice state, and open amount before sending anything.

Payment link actions on an order overview — Use payment link actions only after confirming the customer, open amount, payment state, and invoice state.

Choose the right action

Situation	Use this action
The order has open items and no finalized invoice	Use the available payment action on the order.
The order has an invoice with an open amount	Open the invoice or invoice section and use the invoice payment link action.
The customer says they did not receive the email	Confirm the email address, then use the send action again or copy the link into a support reply.
The order is already paid	Do not send a new payment link. Send confirmation or tickets if needed.
The order is canceled or expired	Do not send the old link. Create the correct replacement order or follow your cancellation process.

Send or copy the link

From the order or invoice, choose Send payment link email when the customer should receive an email from KORONA Event.
Choose Copy payment link when you need to paste the link into a separate email, support ticket, or approved message.
Record a note on the order when your team needs an audit trail.
Ask the customer to complete payment before the reservation deadline if one applies.
After payment, refresh the order and confirm the payment state changed as expected.

Expected result

The customer receives or opens a payment link for the correct open amount, completes payment through the provider, and the order and invoice update to the expected states, for example the invoice changes to Paid.

Troubleshooting

Problem	What to check
Send payment link email is missing	Open amount, invoice state, order state, provider setup, and whether the action belongs on the invoice instead of the order.
Link opens but payment methods are missing	Provider configuration, payment method eligibility, customer country/device, and whether the method is supported for payment links.
Customer paid but order still looks open	Provider dashboard state, pending review, delayed payment methods, callback delays, and whether another order was paid instead.
Customer received multiple links	Check order history and invoices before canceling or resending. Make sure staff are not using an old support reply.
Link is expired	Confirm reservation deadline, invoice state, and whether a new order or invoice must be created.