Create a sellable event

Use an event when you are selling tickets for something with one fixed date, start time, and end time.

For repeated sessions, tours, rentals, or day tickets, use an event template or admission instead. Those setups share many of the same price, sales channel, and checkout checks, but the schedule is managed differently.

Before you start

Prepare:

event name and customer-facing description
date, Start time, and End time
capacity and whether the event is exclusive
price categories and gross prices
products or included add-ons that should be sold with the event
sales channels such as Online shop, POS, and Back-office
customer or attendee information that must be collected
payment and invoice expectations
resources such as staff, guides, rooms, vehicles, or equipment, if they limit availability

You need permission to create events, edit prices, update sales channels, and publish offers.

Open the event form

In the back office, open Services > Events.

Select Create event. The page title is Create new event.

Enter event details

If the event should copy setup from an existing template, use Create from a template (optional) and select the template. Review the copied values before saving because the template can bring over settings that are not visible in the first form, such as prices and sales channels.

Enter Name and select Add description for the customer-facing description.

If the account sells in more than one language, use the language controls to enter translated names and descriptions before publishing.

Create new event page in the back office — The event form defines what customers see and what staff use to recognize the event in orders, tickets, and reports.

Set date and time

In Choose a date, select the event date. Enter Start time and End time.

Under What time details should customers see?, select the display mode:

Option	Use it when
Date only	The offer works like a day ticket and the exact time should not be emphasized.
Start time only	Customers need the entry start time but not the end time.
Start and end time	The full time range matters for planning, admission, or ticket validity.

Check the date, time, and account time zone carefully. The time affects shop display, tickets, attendee lists, resource planning, and reports.

Set capacity and visibility

In Capacity, choose the limit that matches operations:

Option	Result
Unlimited	KORONA Event does not stop sales because of event capacity. Use only when operations can accept unlimited bookings.
Limited	KORONA Event tracks a maximum number of places for the event.

Turn on This is an exclusive event only when one booking should block the whole event for everyone else.

Turn on Hide from shop when the event should not appear in online shop listings or search results. A hidden event may still be reachable by direct link, depending on setup, so do not use it as the only control for sensitive private events.

If the event has a different venue from the account default, clear Venue and address are the same as in my account and enter Venue and Address.

Choose whether Ticket is valid only for the exact duration of the event. If attendees may enter before or after the event start, use the entry validity controls to set the allowed window.

Select Create.

Add prices

Open the Prices tab and select Add pricing.

For each ticket type, enter:

Field	What it controls
Price category	The customer-facing label, such as Adult, Child, Reduced, Group, or Member.
Product	What is sold for this price. Product setup can affect capacity, tickets, reporting, and POS behavior.
Visible on the following sales channels	Where this price can be selected. A price can be available in the online shop, POS, back office, or another channel.
Min quantity	The minimum number a customer or staff member must buy for this price row.
Max quantity	The maximum number allowed for this price row in one order.

Review the capacity note beside each price. Ticket prices should normally reduce capacity. Add-ons should reduce capacity only when each selected add-on also consumes a place.

Select Update prices.

Add sales channels

Open the Sales channels tab.

If there are no rules yet, select Add sales channel. Choose the channels where the event should be available.

For each sales channel rule, choose the quantity limit:

Quantity limit	Use it when
Event capacity	This channel can use the event's remaining capacity.
Limited	This channel should have a reserved allocation. Enter Capacity.
Unlimited	This channel should not limit sales by participant count. Use carefully.

Use Sales start to choose how long before the event tickets become available. For Sales end, keep Until event end (default) or select Relative to event start and close sales before, at, or after the event starts. Use Custom... for an exact duration such as 30 minutes after the start.

Only the final sales period can stay open until the event ends or close after the event starts. Set an earlier period to end at or before the event start before adding another sales period.

Select Update sales channels.

Add required resources

If staff, rooms, equipment, vehicles, or another resource limits whether the event can run, open Required resources.

Select Add requirement. Use Search staff, roles, inventory, functions to find a resource or Role / Function. Enter Quantity when more than one resource is needed.

Use reservation offsets only when the resource must be held before the event starts, after it ends, or for only part of the event.

If resource limits reduce available event capacity, the event may show a capacity warning or capacity blockers. Resolve missing resources before you publish.

Publish and test

Publish the event only after the event details, prices, sales channels, capacity, resources, payment behavior, checkout fields, and customer documents are correct.

Then open the intended customer or staff sales path:

online shop for customer purchase
POS for counter sale
back-office order for staff-assisted booking

Complete a test order when this is the first event for a new account or when you changed payment, checkout fields, resources, ticket grouping, or shop visibility.

Expected result

The event appears in the intended sales channel, can be added to an order or cart, and creates the expected order with the correct event, date, time, price category, quantity, payment state, attendees, and documents.

Check your work

The event is sellable when:

the event is not archived
the publishing state allows customers to see it at the right time
Hide from shop is off unless you intentionally use direct links
at least one active price exists for each intended sales channel
sales channel capacity and sales periods allow the selected quantity
remaining event or resource capacity is available
the shop, POS, or back office can add the event to an order
a test order shows the correct event, price category, quantity, payment state, attendees, and documents

Troubleshooting

Problem	What to check
Event is not shown in the shop	Publishing state, Hide from shop, shop pages, offer list setup, Online shop sales channel, future date, active prices, and capacity.
Event appears but has no selectable tickets	Prices, Visible on the following sales channels, Min quantity, Max quantity, and whether price rules are active.
POS cannot sell the event	POS sales channel, event date, active POS-visible prices, POS number or channel setup, and remaining capacity.
Quantity cannot be selected	Capacity, resource limits, minimum and maximum quantities, and included product choices.
Event is sold out unexpectedly	Event capacity, sales channel allocation, resource capacity, existing booked and reserved orders, and price rules that reduce capacity.
Customer checkout stops after adding the event	Required checkout fields, waiver setup, legal documents, checkout policy, payment method, and mixed-cart warnings.