Control where an offer is sold

Use this to decide which configured points of sale can sell an offer, how much capacity each group may use, and when sales open and close.

This article covers the settings on the offer itself. For the full model of why an offer shows up in one place but not another, read How sales channels and visibility work first.

Sales channels tab with point-of-sale, capacity, and sales-period controls — Keep the all-POS, full-capacity default unless the offer needs an endpoint restriction, reserved allocation, or sales window.

Before you start

Decide:

which channels should sell this offer
whether any channel needs a reserved ticket allocation
how long before the start time sales should open, and whether sales should close before, at, or after the start time or stay open until the end

You need permission to update sales channels on offers.

Keep or change the default rule

New offers are available at all configured POSs and use the offer's full remaining capacity by default. You do not need to add separate Online shop, POS, and Back-office entries for a normal launch. The shop uses its assigned POS; manual staff orders use a configured back-office or telephone POS.

Open the offer under Services and select the Sales channels tab.
Select Add sales channel if no rules exist yet, or Add new rule to add another one.
Under Sales channels, select the POS records this rule applies to. Leave the selection empty when it should apply to all POSs.
Choose the quantity limit for the rule:

Event capacity — the rule draws from the offer's remaining capacity.
Limited — the rule has its own reserved allocation; enter Capacity.
Unlimited — the rule does not limit sales by participant count. Use with care.

Select Update sales channels.

Use a Limited rule to reserve tickets for one or more counter POSs so on-site customers still find availability after online sales.

Set when sales open and close

On each rule, use Sales start to control how long before the event starts tickets can be purchased.

For Sales end, choose one of these modes:

Until event end (default) or Until admission end (default) keeps sales open for the full offer duration.
Relative to event start lets you close sales Before event start, At event start, or After event start. Use Custom... for an exact duration such as 30 minutes after the event starts.

Select Add another sales period to give the same channels different quantities over time, for example an early-bird allocation that ends before regular sales. Sales periods are not available for general admissions without start times.

Only the final sales period can use the default end mode or end after the event starts. Earlier periods must end at or before the event start so the next period has a valid start boundary. If Add another sales period is disabled, set the current Sales end to At event start or an earlier time first.

Expected result

The offer can be sold exactly in the selected channels, each channel respects its own allocation, and sales open and close at the configured times.

Troubleshooting

Problem	What to check
Offer is missing from one channel	A sales channel rule for that channel, an active price visible on it, and the publishing state.
Offer shows but nothing can be bought	Sales start and Sales end values, remaining capacity, and price quantity limits.
One channel sold out while another has stock	Whether the rule uses Limited allocation instead of Event capacity.
Early-bird quota never ends	The sales period boundaries on the rule and the order of sales periods.

The concept article linked above explains the full visibility cascade, including publishing, hidden state, and shop pages.