Selling Tickets Online
Set up online sales, checkout behavior, and customer-facing ticket flows.
33 articles
Tutorials
- Publish your first online shop Prepare shop pages, visible offers, legal text, payment settings, customer communication, and staff ownership before sharing the shop URL.
- Create a sellable event Create a fixed-date event and make it available through the online shop, POS, or back office.
- Create a repeatable event with time slots Create an event template or admission with a time pattern, prices, capacity, sales channels, and a checkout test.
- Review the customer checkout before launch Review the customer-facing offer, cart, checkout fields, legal text, and payment choices before launch.
- Build a private event registration flow Distinguish an unlisted direct-link offer from genuinely restricted registration and choose a supported access workflow.
How-to guides
- Configure the current online shop Configure the current online shop interface for pages, branding, checkout, navigation, and customer testing.
- Create an event template Create a repeatable event template, connect its schedule, add prices and resources, and test a generated start time.
- Create a time pattern Build a reusable schedule of recurring start times, add exceptions, preview the result, and assign it to event templates or admissions.
- Use time pattern periods for seasonal schedules Group seasonal or special start-time rules into named periods and activate them for date ranges from the Calendar.
- Group event templates under one public offer Present one customer-facing event template while separate child templates control schedules, prices, capacity, and resources.
- Set prices and price categories Create price categories, add price rows to an offer, and control quantities, channel visibility, and capacity impact.
- Configure product capacity and sub-products Control how a main product and its fixed and selectable sub-products consume capacity, create attendees, and appear in the current shop.
- Control where an offer is sold Configure sales channel rules, per-channel capacity, and sales start and end offsets on an offer.
- Sell merchandise and other products in the online shop Sell physical goods and other items without a date, such as merchandise, books, or souvenirs, in the online shop.
- Organize products into categories in the online shop Group merchandise into categories such as T-shirts, books, or souvenirs with public tags, a category filter, and separate shop pages.
- Hide, unpublish, or pause an offer Pick the right mechanism to take an offer off sale — hidden state, publishing, sales period, or archiving — without losing existing orders.
- Show EU guarantee information for goods Choose which shops show the EU legal guarantee notice and review manufacturer guarantee information imported from KORONA.
- Ship merchandise orders Collect shipping addresses, charge a flat shipping fee, and mark merchandise orders as shipped with a delivery note.
- Collect customer and attendee information at checkout Build questions and form sections, attach them to an offer, and find the answers on the attendee record.
- Add a waiver to checkout Create a waiver document, require it during booking, and find the signed waiver on the attendee record.
- Change a price after sales have started Change a future-facing price without confusing existing orders, tickets, invoices, or reports.
- Remove a price category from one event Stop selling one price category for one event without deleting the shared category everywhere.
- Set minimum and maximum ticket quantities Require a minimum booking quantity or limit how many tickets one customer can select from a price row.
- Change labels or translated shop content Update customer-facing names, descriptions, page labels, and translated content before publishing.
- Configure custom shop navigation Add custom links and dropdowns to the online shop header so customers can find important pages.
- Copy an event or event template safely Duplicate an event or template and review the copied setup before it becomes sellable.
- Manage booking requests and reservations Choose when customers can book immediately, send a booking request, or reserve places before committing, and manage the next steps.
- Use tags to organize events, reports, and shop filters Create and apply tags so offers are easier to filter, report, and present in the online shop.
- Configure checkout holds and unpaid order deadlines Decide how long carts, checkout attempts, unpaid bookings, and reservations should hold capacity before they expire.
- Pause online sales during operational downtime Temporarily stop online sales without losing existing orders or operational history.
- Close or remove future time slots Stop future slot sales while preserving existing bookings and reporting history.
